Job Opportunities Claims Service Ambassador
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job ID:9474
Working Business Language: English
Hours of Work: This role requires flexibility to work a 7.5-hour shift (37.5 hours weekly) within the core hours of 7 AM to 8 PM MTN Monday through Friday. During the first 5 weeks of training the shift will be from 8:00 AM to 4:00 PM MTN. After training the shift may be from 12PM-8PM MTN with specific hours determined by business needs and seniority.
Salary: At Wawanesa salary is only one component of a holistic comprehensive and competitive offering that we provide to our addition to salary full-time and part-time permanent employees are eligible for an annual bonus plan leave of absence top-up programs and provided with generous vacation time personal days premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors including but not limited to: your work location local labour market conditions external market salary data internal pay equity and the knowledge skills experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $52 000- $55 000. Candidates with salary expectations outside of the range are still encouraged to apply.
About Us
At Wawanesa were proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work.You may work from any of the following locations: Calgary AB; Edmonton AB; Lethbridge AB Winnipeg MB; Wawanesa MB;Vancouver BC
The Wawanesa Mutual Insurance Company (Wawanesa Mutual) founded in 1896 is one of Canadas largest mutual insurers with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual with its National Headquarters in Winnipeg is the parent company of Wawanesa Life which provides life insurance products and services throughout Canada and Western Financial Group which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada and we are home to more than 3600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities donating more than $3.5 million annually to charitable organizations including over $2 million annually in support of people on the front lines of climate change. To learn more visit .
We are currently looking for dedicated driven and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
As a Claims Service Ambassador you would contribute to Wawanesas goal of delivering an exceptional and consistent claims experience through responding to inbound and outbound inquiry calls as well as first notice of loss auto and property claims.
Job Responsibilities
- Provide direction and support to our members and stakeholders throughout the claims process by providing exceptional service delivered with empathy.
- Ensure timely and proactive communication through voice to voice digital and written correspondence ensuring that all inquiries are effectively dealt with in a timely and professional manner.
- Within a limited scope adjust claim in a proactive manner.
- Within a limited scope interpret policy wordings determine policy coverage and communicate coveragedecisions to members.
- Evaluate relevant information from sources such as appraisers third party adjusters contractors and repair facilities to quantify losses.
- Within a limited scope evaluate losses to determine liability.
- Coordinate services with vendors such as: appraisers rental companies repair facilities and other business partners inside and outside the organization.
- Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
- Perform other duties as assigned.
Qualifications
- Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
- 2-3 years of customer service experience.
- Bilingualism in French and English is an asset.
- Able to handle large call volumes on a daily basis within a call center environment.
- Good investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
- Excellent communication skills; listening written and spoken.
- Good time management and organizational skills with the ability to prioritize and multi-task in a fast paced changing environment.
- Proficient in Microsoft Office Suite & MS Teams.
Wawanesa is proud to be one of Manitobas Top Employers a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!
Diversity Equity Inclusion& Belonging
At Wawanesa we are committed to Diversity Equity Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people this is supported by having a representative workforce.
We welcome applications from all qualified candidates including racialized persons women Indigenous Peoples persons with disabilities members of the 2SLGBTQIA community gender-diverse and neurodiverse individuals and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process please reach out in confidence to .
All Wawanesa job applicants are subject to Wawanesas .
Key Skills
- Campaigns
- Data Entry
- Christmas Temporary
- Advocacy
- Control Engineering
About Company
Wawanesa Insurance offers affordable rates for homeowners, home, renters, car insurance and more in the U.S. Get a free insurance quote online to see how much you can start saving!
