Customer Service Manager
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Job Location:
Freeland, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Deep understanding of customer service practices standards and strategies to enhance customer service practices standards and strategies to enhance customer satisfaction and loyalty.
Knowledge of order entry systems and tools invoicing processes and related software such as SAP and EDI customer service software CRM systems and Microsoft Office Suite.
Experience in Consumer Product Goods (CPG) manufacturing space.
Ability to negotiate with customers vendors and internal stakeholders to achieve mutually beneficial outcomes.
Understanding of the product life cycle management and sales and distribution.
Understanding of supply chain processes transportation logistics and inventory management related to customer support.
Ability to build and maintain strong relationships with customers team members and other departments.
Ability to identify analyze and resolve customer issues efficiently ensuring a positive outcome for both the customer and the company.
Strong leadership skills to manage motivate and guide a customer service team towards achieving performance goals.
Excellent verbal and written communication skills capable of effectively interacting with customers sales teams and other departments.
Effective time management skills with the ability to prioritize tasks manage multiple responsibilities and meet deadlines.
Ability to adapt to changing environments customer demands and technology and to implement new strategies or processes as needed.
Strong attention to detail ensuring accuracy in order processing invoicing and communication.
Ability to analyze data identify trends and generate actionable insights to improve customer service operations.
Ability to work under pressure manage multiple priorities and adapt to a fast-paced environment.
Ability to communicate information and ideas in speaking so others will understand.
Active Listening - Giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times.
Coordination - Adjusting actions in relation to others actions.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.
Ability to read write speak understand or communicate in English sufficiently to perform the duties of this position. American Sign Language may also be considered as acceptable forms of communication.
Completion of a high school or general equivalency diploma; or
(b) Associate or bachelors degree in business administration or a related field preferred; and
(c) At least five years customer service experience in a leadership role in the Consumer-Packaged Goods environment preferred; and
(d) Proficiency in SAP and customer portal management; or
(e) Equivalent combination of education and experience.
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Synerfac Staffing Employment Agencies are located across the U.S. for your convenience. Synerfac specializes in accounting, administrative, engineering, IT skilled trades, scientific, sales staffing and more.
