IS Operations Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.
This Position reports to:
Technology Service Owner-Workday PayrollIn this role you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance.
The work model for the role is: Hybrid
This role is contributing to the HRXP Organization.
You will be mainly accountable for:
- Fulfilling the service requests in the agreed Service Level Agreements (SLAs) and collaborating with IS Service Owner to define the domain service catalog.
- Reviewing SLAs and corresponding service monitoring and controlling metrics to identify rightsizing opportunities.
- Dedicating resources to monitor problem volumes Root Cause Analysis (RCA) quality solution timelines and following up on potential improvement opportunities.
- Supporting major incident and critical situation resolution by finding the root cause of incidents (through known errors and root cause analysis) defining workarounds and following up on fixing root causes (by planning problem resolution and change implementation).
- Collaborate closely with country HR leads and manage the AMS vendor for timely delivery of solutions.
- You are immersed in and highly skilled in operational strategy process optimization and performance management within the IT services sector. You enjoy working with tools and methodologies such as HR systems (e.g. SAP Oracle Workday) Service Now ADO and data-driven decision-making frameworks.
- Ability to demonstrate your experience in / Have established skills / advanced skills / You have 5 years of experience in operations management including roles such asOperations LeadandProcess Improvement Specialist working with technologies incident management tools.
- You possess advanced skills inproject managementresource allocation andcross-functional team leadership. You are highly adept in platforms such asMicrosoft Power BIService Now andExcel for advanced analytics enabling you to drive efficiency and cost savings.
- You are passionate aboutstrategic planningteam development andcontinuous improvement and you are innovative aroundproblem-solvingstakeholder engagement andchange management.
- Degree in / Have a demonstrated track record in / Extensive knowledge of / Proven experience of Project management.
- You are at ease communicating in English
More about us (Mandatory)
It is our mission in Information Systems (IS) to harness the power of information technology to deliver valuable reliable and competitive IS services for ABB. If you have a strong technical and analytical mind and the drive to help us stay ahead of the competition you are the one we are looking for.
We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Alabbar Enterprises, a Dubai based entity, is the Parent Company for a variety of Retail, F&B and Ecommerce Franchise operations across the Middle East and Asia. Alabbar Enterprises is committed to bringing unique and selective lifestyle experiences and service excellence to our c ... View more
