Project Leader I Implementation

Holman is a family-owned global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated and creating positive rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

JOB INPUTS

• Drive engaging solution oriented discussions through partnerships with clients and internal stakeholders across the business.
• Gain a broad understanding of all ARI program offerings system capabilities and best practices.
• Own the entirety of the onboarding process including system setup client meetings vehicle qualifications and timelines.
• Identify key client strategic priorities to build a successful onboarding plan.
• Communicate the value of all ARI programs and provide recommendations that align with the clients industry fleet size and strategic priorities.
• Identify and track savings based on recommendations provided during client discussions.
• Create a smooth client journey from Sales to the organization.
• Communicate the value of all Holman programs and provide recommendations that align with the clients industry fleet size and strategic priorities.
• Perform all other duties and special projects as assigned

Education and/or Training:

• Bachelors degree in a related field or equivalent work experience
• Additional education certifications or other distinctions are a plus
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook Excel Word PowerPoint Project Visio SharePoint etc.)

Relevant Work Experience:

• 2-4 years experience in a customer experience or project management related role

Planning/Organizing/Managerial Knowledge:

• Proactive organized approach to multitasking and prioritization
• Effectively manages time and consistently meets deadlines with some guidance from manager
• Demonstrates accuracy thoroughness and effectiveness in work
• Demonstrates attention to detail and commitment to doing quality work
• Adjusts quickly to new or changing assignments processes and people
• Displays professionalism and remains composed when faced with challenges
• Learns from experience; modifies behavior to be more effective
• Recognizes ones own strengths and opportunities for growth
• Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures
• Applies expertise to improve efficiency and accomplish objectives within own area of responsibility
• Understands the key business drivers; uses this knowledge in own work. Expands fundamental knowledge in own function and broadens skills
• Decisions are guided by policies and procedures; receives moderate guidance and oversight from manager

Communicating & Influencing Skills:

• Strong verbal and written communication skills
• Strong research and presentation skills
• Strong interpersonal and customer service skills
• Ability to summarize and express information and ideas in a clear and organized manner
• Responds to non-standard requests; investigates with assistance from others as needed
• Gathers clarifies and applies information to provide timely and effective responses to the needs of both internal and external customers
• Takes personal responsibility for customer satisfaction and loyalty
• Works independently or with others within own area or department to achieve team goals
• Identifies and removes barriers to effective teamwork
• Offers support to other team members; follows through on commitments
• Applies emotional intelligence in responses and reactions
• Demonstrates consistency between words and actions
• Listens openly and carefully to others ideas and suggestions; respects opposing points of view
• Consistently earns trust loyalty and respect of others

OUTPUTS

• The Implementation Project Leader is responsible for building and maintaining strong partnerships with new and existing clients to support client retention and satisfaction.
• The Project Leader will develop an executive summary that outlines the strategic goals and priorities major milestones and key stakeholders which will serve as the foundation to the partnership roadmap.
• The Project Leader will own all client discussion related to the implementation and will collaborate with Subject Matter Experts to share best practices educate and deliver the ultimate customer experience.
• The Project Leader will be responsible for leading the implementation from its inception to execution. This includes the development and maintenance of the project plan. Planning execution and managing the internal and external stakeholders resources and scope of the project.

• The Project Leader will be responsible for identifying quantifying and summarizing all wins at the completion of the implementation.

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At Holman we exist to provide rewarding careers and better lives for employees and their families. We hire train empower and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better we have to do better and to do better we must know better. Thats why we are listening open to learning new things about ourselves and each other. We will never stop striving for improved diversity equity and inclusion because we are successful together when we feel trusted and supported. Its The Holman Way.

At Holman your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family Holman is proud to offer you the benefits you deserve; including protection against illness disability loss of work or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays Bereavement and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health vision dental life and disability insurance and 401(k) with company match. Our time off benefits include Paid Time Off (PTO) paid holidays bereavement and jury addition we offer paid pregnancy and parental leave and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

Artificial Intelligence Statement

To maintain the integrity and authenticity of our hiring process we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate assist with or enhance any part of their application materials (including resumes cover letters written and verbal responses and images) or during any stage of the interview process. We value genuine original work that reflects your personal experience skills and communication style. As part of our commitment to a fair and transparent evaluation process please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

If you are a person with a disability needing assistance with the application process please contact

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.