Night Audit-PT-Hampton Inn & Suites Flint

JOB SUMMARY:Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient courteous and professional manner.

ESSENTIAL JOB FUNCTIONS:
Perform guest registrations (check ins & check outs) room assignments and special requests
Knowledge of daily hotel operations policies procedures and internal rules
Knowledge of Brands operating systems and Brands customer loyalty programs
Knowledge of guest rooms locations amenities features and all other services offered
Knowledge of room rates packages discounts and promotions
Ensure proper credit when checking out guest(s) and handle late charges accordingly
Knowledge of cash handling and bank procedures to check out all guest(s)
Bank out at end of shift by following drop procedures
Email daily reports to accounting office
Answer phones handle mail and take messages
Assist guests with problems and questions; ensure all guest problems are resolved
Knowledge of the city local area and attractions
Utilize spare time for cleaning (i.e. front desk back office common areas) and maintaining sidewalks and front entry
Know all emergency procedures and the proper action to take
Operate safe deposit boxes
Inspect conference rooms common areas and public restrooms to ensure cleanliness
Perform security walks of hotel
Investigate and address noise/party issues
Set up prepare and maintain breakfast area

OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

COMPETENCIES:
Computer software skills
Communication both verbal and written
Dependable and customer focus
Time management and problem solving skills
Strong leadership abilities

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
1-2 years of hotel experience is a plus

ADDITIONAL ELIGIBILITY QUALIFICATIONS
Valid drivers license and safe driving record satisfactory criminal background screening required professional references

SUPERVISORY RESPONSBILITY
This position doesnt manage any staff members.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to verbally communicate listen stand for long periods of time ability to walk kneel stoop bend and lift up to 50 pounds.

EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel.

EEO STATEMENT
In accordance with all applicable local state and federal laws Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring promotion transfer compensation benefits training discipline and all other personnel practices and terms or conditions of employment will be made without regard to race color religion sex age national origin disability genetic information height weight marital status veteran status sexual orientation or any other protected characteristic under state federal or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state federal or local law.