Product Operations Manager

ABOUT TIDE

At Tide we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017 Tide is now used by over 1 million small businesses across the world and is available to UK Indian and German SMEs. Headquartered in central London with offices in Sofia Hyderabad Delhi Berlin and Belgrade Tide employs over 2000 employees.

Tide is rapidly growing expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE TEAM

Reporting to the Head of MAM Operations you will be a key member of the Member Acquisition Marketing (MAM) organisation. This team is at the forefront of Tides mission responsible for attracting and welcoming new members to our platform globally.

We believe a seamless and intuitive onboarding experience is the critical first step in building a lasting relationship with our members. This role is dedicated to ensuring the product teams building this crucial first experience have the operational support they need to succeed.

ABOUT THE ROLE

As the Product Operations Manager for Onboarding you will be the operational backbone of our Onboarding Product team. This is a pivotal role that bridges the gap between our business ambitions and our product development reality ensuring we can efficiently deliver a world-class onboarding experience for new members across all our markets.

WHAT YOULL BE DOING

• Establishing and owning a clear scalable intake process for all feature requests and product ideas originating from commercial and country teams.
• Facilitating roadmap planning and prioritisation sessions ensuring decisions are data-informed transparent and aligned with strategic company objectives.
• Acting as the primary operational liaison between the Onboarding Product team and its key business stakeholders (including Country GMs) translating business needs into well-defined problem statements.
• Developing and managing a communication framework to keep all parties informed of the roadmap project timelines risks and delivery milestones.
• Partnering closely with Product and Engineering to track the end-to-end delivery of key initiatives proactively identifying and mitigating risks and blockers.
• Continuously identifying and implementing opportunities to improve the operational efficiency and effectiveness of the Onboarding Product teams development lifecycle.
• Helping to shape product strategy through performance reporting data-driven insights and applying member-first principles to quantify feedback into actionable recommendations.
• Helping organise testing experimentation and user research for key GTM activities

WHAT ARE WE LOOKING FOR

Youll be a great fit if:

• You have 4 years experience in a role like Product Operations Program Management Business Operations or Management Consulting preferably within a fast-growing tech company (fintech a plus).
• You are a natural bridge-builder with exceptional stakeholder management skills proven to work effectively with both technical (Product Engineering) and commercial (Marketing Sales GMs) teams.
• You love bringing order to complexity and have a knack for creating simple effective processes. Experience with tools like Jira Confluence or Looker is essential.
• Youre logical and see data as a crucial part of decision making but know when to stop analysing and start acting.
• You have a demonstrated ability to communicate effectively with stakeholders at all levels through clear concise and compelling communication.
• You are a self-starter who can navigate ambiguity and take initiative to solve problems.
• You relish working in a rapidly changing environment and enjoy working in a complex technical industry.

WHAT YOULL GET IN RETURN

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks light food drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options

TIDEAN WAYS OF WORKING

At Tide we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.

We are One Team and foster a transparent and inclusive environment where everyones voice is heard.

At Tide we thrive on diversity embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability. Our inclusive culture is key to our success helping us build products that meet our members diverse needs. We are One Team committed to transparency and ensuring everyones voice is heard.

• Tide doesnotcharge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on ourCareers Pageand applications should be submitted through this channel.
• Communication from Tide will only come from an official@tide.coemail address.
• Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at
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