Automotive Service Advisor

Heflin, AL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Automotive Service Advisor

Location: Buster Miles Ford Heflin AL

About Buster Miles Ford

Buster Miles Ford has proudly served the Heflin community and surrounding areas with honesty professionalism and a commitment to exceptional customer service. As a family-owned dealership we foster a supportive and team-oriented environment where employees can thrive. Our goal is to deliver quality service while creating long-lasting relationships with our customers.

Job Type & Schedule

Job Type: Full-time

Schedule: Monday to Friday occasional Saturdays as needed

Work Requirements:

Ability to Commute: Heflin AL (Required)

Work Location: In person

Job Description

Buster Miles Ford is seeking a personable and detail-oriented Automotive Service Advisor to join our growing service this role youll act as the bridge between customers and technicians ensuring vehicle service needs are understood documented and delivered with accuracy and professionalism. If you enjoy helping people have automotive knowledge and thrive in a fast-paced environment this is a great opportunity for you.

Responsibilities

Greet customers promptly and professionally listening to their concerns and documenting vehicle needs.

Prepare accurate repair orders and cost estimates for maintenance and repair services. Clearly explain recommended services and repair work to customers in a way that builds trust.

Communicate consistently with technicians to ensure timely and accurate service completion.

Provide regular updates to customers throughout the repair process.

Schedule service appointments and manage shop workflow efficiently. Ensure warranty and service contract documentation is completed properly. Follow dealership and manufacturer procedures at all times.

Qualifications

Previous service advisor or automotive customer service experience required. Strong communication and interpersonal skills with a customer-first mindset. Ability to multitask in a busy service environment.

Basic automotive knowledge required; Ford dealership experience a plus. Proficiency with computer systems and dealership software.

Valid drivers license and clean driving record.

High school diploma or equivalent.

Why Join Buster Miles Ford

Family-owned dealership with a strong local reputation

Supportive work environment with opportunities for growth

Represent a trusted automotive brand with loyal customers

Career stability and advancement potential

Benefits

Competitive pay based on experience

Health dental and vision insurance

Paid time off and vacation

401(k) plan

Employee vehicle purchase discounts

Equal Opportunity Employer Statement

Buster Miles Ford is an Equal Opportunity Employer. We are committed to building a diverse and inclusive team. We do not tolerate discrimination or harassment of any kind based on race color religion sex national origin age disability veteran status marital status sexual orientation gender identity or any other protected characteristic as defined by federal state or local law.

Required Experience:

Unclear Seniority

Automotive Service AdvisorLocation: Buster Miles Ford Heflin ALAbout Buster Miles FordBuster Miles Ford has proudly served the Heflin community and surrounding areas with honesty professionalism and a commitment to exceptional customer service. As a family-owned dealership we foster a supportive an...