Learning Associate

The Learning Associate at FBSC plays a vital support role in ensuring the smooth execution of Learning & Development (L&D) initiatives across the Filinvest group. This position focuses on providing operational logistical and administrative assistance to guarantee that learning programs are well-coordinated organized and effectively delivered. The role requires attention to detail efficiency in handling training-related processes and consistent collaboration with the L&D team and business stakeholders.

KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES:

1. Learning Delivery (Support Role)

• Assist in the coordination and preparation of materials technology and logistics for classroom virtual and blended learning sessions.
• Provide on-the-day session support (attendance tracking technical assistance participant coordination).
• Assist in monitoring participant engagement and gathering feedback forms during/after sessions.
• Consolidate post-training assessments evaluations and feedback for review by the Learning Specialist.

2. Learning Operations

• Oversee end-to-end program logistics including scheduling enrollment venue setup and technology support.
• Ensure accurate and timely preparation of training materials resources and participant communications.
• Maintain and update training records attendance and completion metrics in the Learning Management System (LMS).
• Coordinate with internal and external stakeholders such as facilitators vendors and subject matter experts to ensure seamless program execution.
• Manage program evaluations and generate reports that assess the effectiveness and ROI of learning initiatives.

3. Stakeholder Support

• Coordinate with facilitators vendors and internal teams to ensure program readiness.
• Provide timely responses to participant queries and support learner needs throughout the training cycle.
• Gather participant and stakeholder feedback to support continuous improvement initiatives.

TECHNICAL COMPETENCIES AND SKILLS

• Good communication and interpersonal skills with a service-oriented mindset.
• Ability to work collaboratively and establish stakeholder relationships.
• Strong organizational skills with a keen eye for detail.
• Proficiency in using Learning Management Systems (LMS) and virtual learning tools.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Ability to adapt to changing priorities and manage multiple tasks simultaneously.
• Proactive resourceful and able to work collaboratively in a fast-paced environment

EDUCATION TRAININGS LICENSES REQUIRED:

• Bachelors degree in human resources Education Business Administration or a related field.
• 0-2 years of experience in training administration HR support or related role (with L&D experience is preferred)

Work Environment

• Hybrid work setup with a mix of onsite and virtual responsibilities.
• May require occasional travel to support training programs in other locations.