Program Administrator 1

Rochester - USA

Hourly Salary: $ 21 - 31

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Were committed to bringing passion and customer focus to the business.

A Creation Technologies Program Administrator is a support-focused role that works alongside Program Managers and cross functional teams to ensure the smooth execution of manufacturing programs. While a Program Manager is responsible for high -level program oversight the Program Administrator focuses on administrative operational and logistical that help the program run efficiently and drive customer success. The position involves detailed coordination communication documentation and tracking of the various aspects of the program. This role supports program managers cross-functional teams and increasingly customers to ensure seamless execution and delivery of manufacturing programs.

DUTIES AND RESPONSIBILITIES include but not limited to:

Manages and organizes program documentation ensuring plans purchase orders invoices and reports are current and
accessible for stakeholders.
Reviews and confirms customer production Purchase Orders (PO) and Return Material Authorization (RMAs) maintaining
order alignment through open order reconciliation.
Prepares and sends customer Accounts Receivable (AR) statements reviews invoices and resolves discrepancies.
Coordinates and schedules meetings ensuring cross-functional alignment among engineering production procurement and
customers.
Tracks deliverables and milestones notifying teams of deadlines and potential delays and their impact to the customer.
Assists in managing production schedules to ensure on-time delivery processing and shipment of RMAs.
Tracks order and finished goods status liaising with planning and logistics for accurate order placement and delivery.
Supports shipping logistics including handling documents tracking shipments and managing customs paperwork if needed.
Acts as a customer contact point providing updates addressing inquiries and escalating issues while ensuring smooth
information flow.
Prepares status reports detailing program progress risks and performance metrics including financial summaries and
milestone tracking.
Maintains and drives data tracking for Key Performance Indicators (KPIs) such as on-time delivery and cost performance
providing insights for decision-making.
Tracks resolution of production delays or defects ensuring follow-ups are completed to maintain program progress.
Documents and improves internal processes to enhance manufacturing support program execution.
Supports the program manager in resolving operational issues tracking open items and implementing process
improvements.
Other duties and responsibilities as assigned.

Education and Required Experience
Associate degree or equivalent combination of education and experience
Accumulated 1-2 years of hands-on experience in an operations support customer service or administrative role.
Experience with an Enterprise Resource Planning Systems such as Oracle or similar systems is an asset.

SKILLS REQUIRED:
Must be highly organized with the ability to manage multiple tasks deadlines and stakeholders simultaneously.
Attention to detail is crucial particularly when it comes to managing documents schedules and tracking project data.
Strong verbal and written English communication skills are necessary for collaborating with cross-functional teams and
customers. The role requires frequent updates coordination and sometimes negotiation to ensure smooth program
execution.
Basic to intermediate proficiency with MS Office (Excel and PowerPoint)
A general understanding of electronics manufacturing processes terms and technologies (e.g. printed circuit board
assembly (PCBA) component sourcing) is beneficial to communicate effectively with technical teams.
Familiarity with supply chain management logistics or procurement processes is an asset.

In compliance with pay transparency requirements the anticipated starting pay for new hires for this position is between $21.80 - $31.35 per -time employees are also eligible for performance based bonuses and benefits. This is not a guarantee of compensation or salary as a final offer amount may vary based on factors including but not limited to experience education location and shift. The specific programs and options available to an employee may vary depending on the date of hire schedule type and hours worked.

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!

Creation Technologies is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.

If you require any accommodations to complete the application process or need the job posting in an alternative format please email You will be connected with our Talent Acquisition team.

If you are contacted regarding the position please inform our Talent Acquisition team of any accommodations you may need during the recruiting process. All information related to accommodation requests will be handled confidentially.

Canada: Title for the position will be in accordance with applicable national and local laws.

Required Experience:

Unclear Seniority