Job File Coordinator

Charlotte - USA

Hourly Salary: $ 18 - 20

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Competitive salary
Opportunity for advancement
Paid time off
Training & development
Free uniforms

Summary

The primary responsibility of the Job File Coordinator is to monitor incoming leads from conversion to active job status through completion of work and customer invoicing. The Job File Coordinator will work closely with Production to maintain an accurate work-in-progress board and audit daily documentation for all job files. The Job File Coordinator will also review the scope estimate and job file documentation to ensure all program requirements are met and all work performed is accurately invoiced.

Primary Responsibilities

Monitor job file status to ensure accuracy in all job file documentation daily.

Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.

Maintain an accurate Work in Progress board for all active leads/projects.

Monitor and ensure all client requirements are followed.

Maintain internal and external communications with all stakeholders.

Review timestamps and other datapoints to reflect accurate reporting/KPMs.

Complete and review job file documentation for final upload and the audit process

Perform internal audit of all projects to ensure estimate captures all work performed.

Perform all job close-out activities including coordination with accounting team to ensure proper invoicing.

Assist other departments as needed.

Education and Experience Requirements

High school diploma/GED is required.

Previous office/administrative skills (working knowledge of Servpro or restoration is a PLUS!)

Exceptional customer service skills strong administrative abilities and excellent verbal and written communication skills required.

Proficiency in using various digital tools and technologies to complete job tasks efficiently.

Experience in the restoration construction or insurance industry is a plus.

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However some filing may be required. This could require the ability to lift files open filing cabinets and bend or stand on a step stool as necessary.

Normal Working Hours Additional Working Hours and Travel Requirements

This is a full-time position working hours varying between 7:00 a.m. and 5:00 p.m. MondayFriday. This position may require longer hours and some flexibility in hours may be needed depending upon business needs. Traveling to sister facilities or HQ for training is possible. All travel needs are discussed and confirmed in advance.

Compensation: $18.00 - $20.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.

Required Experience:

Benefits:Competitive salaryOpportunity for advancementPaid time offTraining & developmentFree uniformsSummaryThe primary responsibility of the Job File Coordinator is to monitor incoming leads from conversion to active job status through completion of work and customer invoicing. The Job File Coordi...