Technical Support Specialist

Lake Oswego, OR - USA

Monthly Salary: $ 17 - 25

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Your Title: Technical Support Analyst

Job Location: Lake Oswego OR or Westminster CO (On site)

Schedule: 8am - 5pm PST / 9 am - 6pm MST

Our Department: AECO - ProjectSight

Do you love helping people solve problems and dive deep into how software works

What You Will Do

The Support Analyst serves as the first point of contact for Trimble clients and partners utilizing Trimbles ProjectSight products. Your primary focus will be on troubleshooting and resolving technical issues ensuring timely accurate and customer-centric communication. You will escalate cases to a Product Lead when necessary while remaining the main point of contact for our customers.

Communicate with users to resolve technical issues via phone email chat and screen-share meetings.
Develop and maintain expert knowledge of ProjectSight and related Trimble products and services.
Provide frontend troubleshooting for the web-based ProjectSight product provide technical support for networks operating systems relational databases and third-party products (logging tools customer portal websites etc.)
Manage case workload through effective prioritization troubleshooting and escalation to meet or exceed customer expectations.
Deliver an exceptional customer experience building and maintaining relationships with diverse customers.
Document discovered solutions and troubleshooting for future use by customers and support personnel.
Provide occasional After-Hours Support (AHS) on a rotating basis.
Actively leverage AI-powered tools in your daily workflow to automate routine tasks.

What Skills & Experience You Should Bring

Ideally 2 years experience in a software-based Technical Helpdesk/Support role.
Experience troubleshooting browser-based software.
A strong desire to learn and dig for the answers.
Excellent customer service skills and reliability.
Adept at working with AI-powered support tools ( virtual assistants)
Bonus: Experience in architecture engineering construction or related fields

About Our Division

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. As one of Trimbles core business sectors Trimble Construction provides technology solutions that make it easier than ever for construction customers to accelerate project processes and team productivity through each stage of construction ensuring everyone is on the same page whether or not theyre in the same place.

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.

Hiring Range

$17.02$25.53

Pay Rate Type

Hourly

Bonus Eligible

Commission Eligible

Benefits: Trimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble we are committed to fostering a diverse inclusive and equitable workplace where everyone can thrive. Guided by our core valuesBelong Innovate and Growwe embrace and celebrate differences knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer welcoming individuals of all backgrounds and advancing opportunities while embracing race color gender identity sexual orientation religion disability veteran status or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more please see Trimbles Code of Business Conduct and Ethics at under Corporate Governance.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening asking questions and taking intentional actions we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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Required Experience:

Your Title: Technical Support AnalystJob Location: Lake Oswego OR or Westminster CO (On site)Schedule: 8am - 5pm PST / 9 am - 6pm MSTOur Department: AECO - ProjectSightDo you love helping people solve problems and dive deep into how software worksWhat You Will DoThe Support Analyst serves as the fir...