Part-Time Customer Service Representative

Guelph - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Customer Service Representative

Oxford Learning Guelphis seeking a friendly and organized Customer Service Representative to be the first point of contact at our busy learning centre. This role is essential in ensuring a smooth and welcoming experience for students parents and right candidate will keep our centre running efficiently by helping with schedules supporting staff and students and ensuring a safe and professional environment.

Job details:

This role is in-person. You must be able to commute to this location. This is not an online job. Relocation packages are not available.

This position will involve Monday-Thursday afternoons and evenings and Friday/Saturday mornings. The successful candidate will be trained in our systems methodologies and approach.

Vulnerable sector screening is mandatory.

Responsibilities (Position Details):

As theCustomer Service Representativeyou participate in the centres operations including working with multiple people from centre staff to teachers to parents and of course the students! You will have the following responsibilities:

Key Responsibilities:

Greet families warmly and create a welcoming front-desk experience.
Answer phones respond to parent inquiries and relay messages to staff.
Ensure class schedules are followed and sessions start and end on time.
Track attendance and confirm safe student pick-up by authorized adults.
Collect and organize homework; ensure student work is marked and returned.
Provide basic administrative support (filing data entry organizing materials).
Communicate effectively with teachers parents and centre staff.

We encourage you to apply if you have the majority of the following requirements:

Qualifications and Experience:

Education:

In processor completed College diploma or University degree

Customer Service & Communication:

Prior experience in front-desk receptionist or customer service roles (e.g. retail call centre or office admin).
Properphone etiquette and ability to handle parent inquiries in a warm professional manner.
Clear written communication for emails notes and relaying messages between staff and parents.

Organizational & Administrative Skills:

Experience with scheduling or coordinating activities (e.g. daycare after-school programs medical office reception).
Comfortable with tracking attendance marking homework and logging information accurately.
Ability to stay on top of multiple moving partsclass times homework collection and student pickup.
Background in childcare tutoring centres schools or after-school programs is a strong asset.
Demonstrated reliability in ensuring student handoff procedures (confirming therelationship of the person picking up the student).
Calm under pressure and attentive to the environment (e.g. childrensattendancein the centre).

Centre Responsibilities:

Friendly and approachable personalitymakes families feel welcome at the centre.
Team playersupport instructors and managers without needing constant supervision.
Detail-orientedable to follow checklists (schedules review student trays lesson plan reviews marking homework).
Problem-solving mindsetable to handle small conflicts late pickups or last-minute schedule changes easily.

TechnicalSkills

Basic familiarity withGoogle Workspace or scheduling systems.
Able to learnthe learning centres internal tools (iFinance tray systems etc.) quickly.

Smiles High-Fives & Happy Students:

In this position you will play a key role in helping students develop their self-confidence and self-esteem. The rewards of helping children overcome academic hurdles and realize their inner potential can be very fulfilling. You will be rewarded with smiling faces and high-fives during every shift. Other rewards of the role include:

fun staff events
ongoing training opportunities
frequent check-ins and feedback
company growth opportunities
hands-on development of your interpersonalskills.

Job Type: Part-Time

Salary: $17.50 / hour

Schedule:

Evenings
Monday to Thursday 3:30pm - 8:00pm (FIRM)
Saturday availability

About Oxford Learning:

Oxford Learning is a Canadian supplemental education provider helping students get better grades since 1984. Offering a full range of programs for students of all ages and abilities Oxford Learning uses the science of cognitive learning to help all students develop stronger learning skills they can rely on for life!

Are you the superstar we have been searching for Apply now!

Oxford LearningGuelph

201-1515 Gordon StreetGuelphON

Tel:

Applicants must reside in or within a short commute of theGuelph area.

We thank all applicants for their interest in joining the team at Oxford Learning Guelph; however only those selected for the interview process will be contacted. No phone calls.

Required Experience:

Unclear Seniority

Customer Service RepresentativeOxford Learning Guelphis seeking a friendly and organized Customer Service Representative to be the first point of contact at our busy learning centre. This role is essential in ensuring a smooth and welcoming experience for students parents and right candidate will k...