Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a dedicated and customer-focused Customer Service Representative to serve our customers.
Our Customer Service Representatives are the most important teammates in our organization. This is a great opportunity to learn our business and grow your career into other areas of our organization.
Key Responsibilities of our Customer Service Representative:
- Answer all incoming client calls promptly and follow our scripting process.
- Serve as the first point of contact for customers and deliver a courteous and professional experience every time.
- Following our process accurately schedule service and maintenance appointments.
- Notify clients proactively if there are any scheduling delays and work to rebook at their convenience.
- Make outbound calls to Club Membership clients to schedule seasonal maintenance.
- Assist with dispatching as needed to maintain scheduling efficiency without compromising customer satisfaction.
What You Bring to the Customer Service Representative role:
- Previous experience in a customer service or call center role (required)
- Knowledge of plumbing or home services industry (required)
- Ability to follow a process
- Strong attention to detail and excels in accuracy.
- A courteous and pleasant demeanorwhether on the phone or off
- Excellent time management organization and problem-solving abilities
- Bilingual a plus but not required
Pay $16-18 an hour
If youre passionate about great customer service enjoy being part of a team and want to make a meaningful impact wed love to hear from you!
#PM25
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
McWilliams Heating, Cooling and Plumbing offers expert AC and heating repair, replacement and installation in Texas. Ensure your home comfort with us today!
