Customer Success Executive SAP Account, Germany (mfd)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the Job:
The Red Hat Customer Success team is looking for an experienced Enterprise Customer Success Executive to join us in Germany (remote or hybrid position but preferably in the area around Frankfurt or Stuttgart).
In this role you will serve as a trusted advisor to SAP by helping them achieve success with Red Hat and maximizing the value realized from Red Hat product subscriptions and services. You will be critical to the long term success of Red Hats offerings and be responsible for the identification of new opportunities as well as the onboarding adoption advocacy retention and growth of the customer account you support. Your ultimate goal will be to cultivate excellent customer relationships and boost value realization for SAPs Red Hat product investments. Youll need a good foundation of technical and software industry knowledge.
What you will do:
Establish a trusted advisor relationship with key customer stakeholders define and deliver a customer success and adoption strategy which aligns Red Hats activities to SAPs business goals
Apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applications
Orchestrate design & discovery sessions to build plans for implementing solutions in line with customer business goals
Be the Voice of the Customer; share insights and best practices and connect with Engineering and Product teams to remove blockers
Assess the customer knowledge of Red Hats products and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners.
Meet or exceed assigned growth and revenue targets
Lead coordinate influence and focus organizational energy across Red Hats departments and partner teams to deliver on the customer success strategy and to handle issues impacting the customers success
What you will bring:
7 years of experience working in an enterprise software environment as a Software Sales Customer Success Executive or technical advisor with focus on business development
Demonstrated knowledge of the SAP domain that enables the development of a well-defined vision and strategy
Substantial customer success experience experience advocating for customers and ability to foster and cultivate relationships with strategic customers and partners
Industry transformation vision and the ability to explain technical topics
Experience with technical project planning and execution management
Ability to independently deliver consultative type customer facing engagements
Practical knowledge of DevOps and agile concepts application development and deployment tools
Practical experience of one or more Public Cloud providers (AWS Azure GCP IBM Cloud) and their integration with enterprise customers is a plus with recent Public Cloud certification a distinct advantage
Proficiency in articulating the business value associated with Red Hat (or related) products and solutions with a demonstrated ability to guide these discussions with customers
Solid understanding of the open-source development model and open-source software solutions like cloud computing common enterprise software applications and DevOps
Experience executing change management within software development teams or enterprise organizations
Outstanding communication skills (fluent in German and English) to lead onsite and virtual strategic business reviews highlighting aspects of customer success with stakeholders ranging from individual contributors to executive leadership
Willingness to travel/ be onsite at the customer location up to 50%
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About Red Hat
Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.
Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.
Key Skills
- Business Development
- Customer Service
- Revenue Growth
- ABC Analysis
- Account Management
- Communication
- CRM
- Excel
- Salesforce
- PMP
- Customer Relationships
- Business Relationships
- Sales Goals
- Sales Process
- CPA
About Company
We’re the world’s leading provider of enterprise open source solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. We help you standardize across environments, develop cloud-native applications, and integrate, au ... View more
