Operations Manager

Secunda - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Duties & Responsibilities

Operations and Service Delivery

Act with utmost urgency when attending to any client request.
Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements these must be adhered to
Ensure work schedules/job cards are in place for each position and relevant to site
Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections
Contract retention through maintaining excellent service standards identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts
Ensure that cleaning methodology are strictly adhered to in line with company policies quality programmes and legislation
Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required
The upkeep of all unit files kept at unit level and notice boards as set out in TCS Policy and Procedure file
The upkeep of the unit master file (Business Information File) kept at Head office by submitting all changes (upsells/down sells/scope changes) timeously to the finance department thus ensuring that an updated sample roster is available in the Business Information File
Delivery of chemicals and consumables to sites may be a requirement
Delivery of pay slips monthly to sites

Communication

Regular client meetings with at least one formal documented client meeting per month to ensure client needs are understood and expectations are met
Ensure monthly completion of reports required for specific services as agreed with clients. This may include hygiene consumption reports cleaning inspection and walk about reports reports on training performed reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys. It may also include client specific requirements
Responsible to effectively communicate and filter company information to contract managers who needs to filter down to their staff

Labour Management

With reference to recruitment and new appointments policies procedures and deadlines to be adhered to
All unit staff making use of the biometric system should ensure that the biometric system is in use and managed according to the set requirements. Operations managers must ensure adherence to this
Operations managers are responsible to approve salaries for their units and to actively monitor labour/turnover ratios per contract
Operations managers are responsible to ensure that contract managers and supervisors abide by the company disciplinary code and that this is consistently applied
Operations managers are responsible to represent the company during ccma cases and union meetings as required

Health and Safety

Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies quality programmes and legislation.

Unit Finance

Ensure each unit is operating within the budgetary guidelines with reference to labour capital asset depreciation and maintenance chemical and consumable spent and other expenses
Compile accurate budgets and forecasts in line with company deadlines
Ensure correct billing and analysis of monthly financial results during financial sign off of trading accounts to identify any problematic areas and pro-actively take appropriate corrective action.
Provide correct and valid reasons in unit finances along with the necessary recovery within a reasonable time period
Continually identify potential of additional business within existing contracts and once off cleaning opportunities

General

To constantly be aware of current trends and new innovation in the industry and make suggestions how these could be implemented in the business
To implement and manage initiatives and objectives as set out from time to time by our clients and/or Tsebo
Management and to support functions such as Quality (Star Grading) Procurement Training or HR
Operations managers are to ensure that our TCS brand is protected and represent it professionally at all times
Ensure that statutory/legal requirements are strictly adhered to.
Continually look at cross selling opportunities within the Tsebo Solutions Group (hygiene security catering facility management)

Required Experience:

Manager

Duties & ResponsibilitiesOperations and Service DeliveryAct with utmost urgency when attending to any client request.Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements these must be adhered toEnsure work schedules/job cards ...