Customer Service Representative
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Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
JOB TITLE: Customer Service Representative
CLASSIFICATION: Non-Exempt
DEPARTMENT: Customer Service
REPORTS TO: Customer Service Manager
General Position Summary
The Customer Service Representative will be responsible for providing exceptional customer service to all clients by addressing their inquiries resolving issues and delivering timely solutions to meet their needs. This role will require excellent communication and problem-solving skills as well as the ability to multitask and work effectively in a fast-paced environment. At Eurostampa we believe in investing in our employees. The ideal candidate for this position is very motivated has a desire to advance within the company and has a very strong work ethic.
Responsibilities
- Respond to incoming calls emails and chat inquiries from customers in a professional and courteous manner.
- Investigate and resolve customer inquiries complaints and issues by providing accurate and timely solutions.
- Provide product and service information to customers by using product knowledge and training materials.
- Process orders forms applications and requests accurately and efficiently.
- Attend daily meetings.
- Enter and manage customer orders and shipments.
- Working closely with estimating and sales to manage pricing requests for repeat and new business.
- Help the team as needed with on-site customer visits including but not limited to meeting room and kitchen set up and break down.
- Collaborate with other departments such as sales and technical support to resolve customer issues.
- Identify opportunities to upsell or cross-sell products or services to customers when appropriate.
- Participate in ongoing training and development programs to improve product knowledge and customer service skills.
- Follow all company policies and procedures related to customer service and data security.
- Continuously monitor industry trends and best practices in customer service to ensure that the company is providing the highest level of service possible.
Specific Skills Competencies and Qualifications
- Analytical.
- High customer service effectiveness.
- Change-management skills.
- Strategic thinker.
- Strong knowledge of Microsoft Office Suite / Excel required.
- Knowledge of printing production process raw materials and equipment is strongly preferred.
- Strong verbal and written communication skills.
- Sense of responsibility and accuracy.
- Must be able to multi-task.
- Excellent problem-solving and decision-making skills.
- Ability to meet multiple deadlines.
- Physical conditions may require sitting for extended periods of time.
- Flexibility.
Education and/or Experience
- High school diploma or general education degree (GED).
- Bachelors Degree preferred.
- Thorough knowledge and understanding of customer service / order management
- Three or more years of experience in customer service
- Any combination of experience will be determined by hiring manager.
The Benefits:
PTO starting at 10 days(pro-rated based on month of hire) and building to 15 20 and finally 25 days with each year of employment)
3 sick/personal days
8 paid holidays
Bonus through our profit sharing program
Significantly subsidized health plans choose between PPO or HDHP(with option of an HSA including a company contribution up to $750)
Marathon Health is added to the health plan at no extra cost to you it offers local services at 4 locations including on-site prescriptions quicker wait times (same day or next day) visits are no cost for the PPO plan and only $15 on
Dental insurance
100% company paid Short and Long Term Disability Insurances
100% company paid Vision Insurance
100% company paid Life (AD&D) Insurance up to $50k
Option to choose supplemental insurance coverage plans
401K with matching (100% up to 3% and 50% up to 4%)
Access to our discount platform Benefit Hub
We host employee and family events such as Kings Island at Christmas our annual employee day in Fall as well as other fun activities throughout the year
Apply NOW if you have a strong work ethic and are ready to begin your career with family owned company that makes employee satisfaction a top priority!
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Eurostampa, a company which has grown over time and has made a name for itself all over the world, is in the first instance a family business led by Luciano Cillario and his three sons Gianmario, Giuseppe and Gianfranco, the latter CEO of Eurostampa North America. We believe this make ... View more
