Specialist Italian Ocean Disputes
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Job Location:
Navi Mumbai - India
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
expected to understand the Root cause and help fix the same in the upstream process
1. Analysis disputes received (Basis Target allocated) Understand what Customer disputing is for
2. Look up all upstream process to fetch data and understand the history of the said shipment
3. Analysis the case and decide on accepting/clarifying or rejecting the case
4. Reach out to relevant coordinators for more information if required
5. Process the amendment in core systems for accept processing
6. Communicate to customer
7. Record complete root cause on reason or dispute
About Maersk: Maersk is a global leader in integrated logistics with a rich history of over a century dedicated to setting new standards in efficiency sustainability and excellence. With a presence in 130 countries and a diverse workforce of over 100000 employees we shape the future of global trade and logistics through innovation and collaboration.
Required Skills:
Good Communication Skills & Ability to use positive language
Good Comprehension & Written Communication
Customer Focus & Owning the customer
Understand Customer requirement and focused on customer outcome
Attitude to go across defined job boundaries for customer resolution
Winning for customer high achievement orientation
Driven to ensure closure
Superior Stakeholder Management
Responsible to drive Customer outcomes through positive customer experience
Having regular communication with Customers to understand their requirements for a quick dispute resolution.
Problem Solving Skills
Own the issue Detailed and result oriented Low tolerance to delays.
Problem solving analytical and data skills Data backed decision making
Communication
Professional standard in grammar and though articulation. (Including Language capabilities)
Communication Professional standard in grammar and though articulation. (Including Language capabilities)
Good Comprehension & Written Communication
Good Communication Skills Ability to use positive language
Process Understanding
Ability to understand end to end processes.
Ability to conduct sales and service together
Adherence to process and SOPs Attention to details complete & error free documentation
Adapt to change in process (SOP) / Systems
Ability to understand end to end processes
Stakeholder Mgmt.
Language capabilities to cater to specific countries
Experience in direct Stakeholder interactions (Global) preferably
Manage disputes in 24 hrs
FTHR should be > 70%
No repeat dispute
What We Offer:
- Impact: Your work directly contributes to the success of our global operations.
- Opportunity: Ample opportunities for professional and personal growth.
- Innovation: Join a forward-thinking team embracing cutting-edge technologies.
- Global Exposure: Collaborate with diverse colleagues in an international business environment.
- Work-Life Balance: We value work-life balance and offer flexible working arrangements.
Join Maersk: Embark on a rewarding career journey with Maersk where youll contribute to redefining global logistics and trade while advancing your career in a dynamic and inclusive workplace.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
For over 100 years, our customers have been changing and improving the world through trade. It has always been our passion and privilege to be their trusted, open and brave partner. Making trade more effective and our customers more successful.
