IMH Scheduler Customer Associate, Full Time Days

Join Ingalls Memorial Hospital as Patient Schedulerin the Harvey IL location of Central Scheduling Department. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

Under the supervision of the Central Scheduling Manager and Group Leaders is responsible for the daily duties inherent in the scheduling and pre-registration of outpatient diagnostic testing at the Harvey Main Campus Tinley Park Flossmoor and Calumet City.

Essential Job Functions

• To work within the service standards.
• Treat people with respect
• Demonstrate Pride
• Respect privacy
• Anticipate needs
• Reverse negative situation
• Listen and communicate
• Demonstrate ownership
• To support the vision of Ingalls Memorial Hospital and to provide the service of care which
• facilitate cost effective operations
• Under general supervision completes all hospital and FCCs scheduled appointments
• Establish insurance criteria and selects appropriate insurance plan
• Verify insurance and precertification as needed
• Obtain/collect patients pertinent demographic information
• Enter appropriate data accurately into the on-line Information system
• Work closely with department personnel such as: Cardiology MRI CT Laboratory and Radiology etc.

Required Qualifications

• High school graduate or equivalent is required
• At least 1-2 years of demonstrated clerical and customer service experience as it relates to a hospital environment
• Experience in the basic computer software programs
• Demonstrated ability to develop others in areas of continuous process improvement and
• customer service Delivery and self-directed teamwork
• Medical Terminology
• Good communication skills
• Requires good analytical and problem-solving ability
• Requires maturity and ability to appropriately represent the department to other internal and
• external customer strong commitment to the development of staff
• Previous experience in a health care environment preferably Central Scheduling/Call Center
• Physicians office and/or other related health care experience is desired.
• Physical demands include lifting up to and in excess of 20 pounds of force and/or in excess of 10 pounds of force constantly to move objects.

Preferred Qualifications

• Knowledge of basic computer software programs
• Typing requirement (minimum 25-30 wpm)
• Bilingual (Spanish)

Position Details

• Job Type: Full Time (1.0FTE)
• Shift: Days
• Department: Central Scheduling Department
• Work Location: Onsite/ Harvey IL
• CBA Code: Non-Union

For nearly a century Ingalls Memorial has pioneered sophisticated clinical care and developed the areas most convenient network of comprehensive outpatient centers all dedicated to improving the health and wellbeing of the community. Now partnered with UChicago Medicine we have expanded our network of expert physicians convenient facilities and scope of service to speed your healing process and help navigate your path to wellness. A skilled Medical Staff and talented employees dedicated to prevention diagnosis treatment and rehabilitation of illness and injury provide a firm foundation for our reputation for quality. To accomplish this we need employees with passion talent and commitment with patients and with each other. Were in this together: working to advance medical innovation serve the health needs of the community and move our collective knowledge forward. If youd like to add enriching human life to your profile UChicago Medicine Ingalls Memorial is for you. Here at Ingalls were doing work that really matters. Join us!

UChicago Medicine Ingalls Memorial is growing; discover how you can be a part of this pursuit of excellence at:Ingalls Career Opportunities

UChicago Medicine Ingalls is an equal opportunity employer. We evaluate qualified applicants without regard to race color ethnicity ancestry sex sexual orientation gender identity marital status civil union status parental status religion national origin age disability veteran status and other legally protected characteristics.

As a condition of employment all employees are required to complete a pre-employment physical background check drug screening and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.