Managed Services Engineer – Tier 3
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Job Location:
Any - Pakistan
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Were Hiring: Managed Services Engineer Tier 3 (Remote Pacific Time Zone)
Are you a seasoned network engineer who thrives in complex environments and loves solving challenging problems across multi-vendor platforms Join our global Managed Services team and help support mission-critical networks for enterprise clients across the U.S.
Location: Remote
Level: Tier 3 / Senior Support
What Youll Do
- Provide Tier 3 support for diverse network environments including Cisco Fortinet Palo Alto ADTRAN Juniper Meraki and HP/Dell switches
- Troubleshoot advanced routing protocols: OSPF EIGRP BGP MPLS DMVPN
- Support SD-WAN platforms (Cisco Viptela Ecessa Vergx) and wireless LAN controllers
- Configure and troubleshoot voice services: SIP PRI Hosted PBX TDM/IP interworking Fax over IP
- Collaborate with field techs and ISPs to resolve complex issues
- Perform root cause analysis and implement long-term solutions
- Analyze SIP traffic using Wireshark and other diagnostic tools
- Maintain documentation and ensure SLA compliance
- Design and implement network security solutions including firewalls VPNs and intrusion detection/prevention systems
- Develop and execute network migration plans for large-scale infrastructure upgrades
- Conduct performance tuning and capacity planning for enterprise networks
- Mentor and provide technical guidance to Tier 1 and Tier 2 support teams
- Participate in on-call rotation to provide 24/7 support for critical issues
- Contribute to the development of best practices and standard operating procedures
- Evaluate and recommend new technologies to improve network performance and reliability
Qualifications :
What You Bring
- Degree in Telecommunications Engineering or related field
- Certifications such as CCNA Fortinet NSE 4 Cisco Meraki Specialist ADTRAN ATSP/ATSA
- 5 years of experience in Tier 2/3 network and voice support roles
- Strong understanding of TCP/IP routing protocols and network topologies
- Experience with Microsoft platforms (Exchange Office 365 Active Directory) and virtualization (VMware Hyper-V)
- Fluent in English; Spanish is a plus
Work Schedule
- Full-time remote
- Standard business hours based on Pacific Time
- Occasional after-hours support for escalations and critical deployments
Ready to take your network engineering career to the next level Apply now and become part of a team that values expertise collaboration and continuous growth.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Abinitio
- CMS
- Baking
- Insurance Sales
- Air Compressors
- Broadcast
About Company
Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that ... View more
