IT Service Coordinator

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Us

Always open. Our code our culture our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative reliable and secure enterprise open source solutions includingSUSE Linux Suite SUSE Rancher Suite SUSE Edge Suite and SUSE AI Suite. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads enabling them to innovate everywhere from the data center to the cloud to the edge and beyond.

SUSE puts the open back in open source collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. For more information visit.

IT Service Coordinator

Job Description

IT Service Coordinator

Coordinates the integration and delivery of Information Technology solutions to meet business requirements. Works independently to manage IT service activities support system implementations and ensure effective service delivery across the organization.

Overview: Manages day-to-day IT service coordination activities including system implementations infrastructure support and client service operations. Ensures IT solutions align with business needs and follows established standards and procedures. Coordinates project activities and contributes to the successful delivery of IT services across multiple business areas.

Responsibilities:

Independently coordinates IT service requests and initiatives across different business functions and teams
Manages the implementation and maintenance of IT Service Management processes and tools
Maintains comprehensive documentation for IT services procedures and system configurations
Coordinates cross-functional IT activities to ensure service requests are properly tracked prioritized and completed on schedule
Monitors and maintains IT workplace platforms and SaaS applications troubleshooting issues and coordinating resolutions
Manages assigned project workstreams by tracking deliverables facilitating meetings and ensuring milestones are met
Gathers and documents business and technical requirements for IT solutions
Coordinates testing and validation activities for new systems updates and integrations
Creates and maintains user guides training materials and support documentation
Works to ensure systems meet availability and performance standards coordinating with technical teams as needed
Facilitates communication between IT teams and business stakeholders to ensure alignment
Tracks and reports on IT service metrics and KPIs identifying trends and areas for improvement
Identifies opportunities for process improvements and contributes to optimization initiatives
Resolves moderately complex technical and business issues; escalates critical issues appropriately
Stays current on IT standards best practices and emerging technologies relevant to the role

Requirements:

1-3 years of experience in IT service coordination project coordination or related field
Working knowledge of IT service management frameworks (e.g. ITIL)
Strong organizational problem-solving and communication skills
Ability to work independently and manage multiple priorities
Experience coordinating across technical and business teams

Location: Czechia either fully remote or hybrid or fully on site at our office in Prague or Bulgaria fully remote or hybrid or fully on site at our office in Sofia.

Job

Information Technology

What We Offer

We empower you to be bold driving your career to create the future you want. We celebrate and reward your achievements.

SUSE is a dynamic environment that is evolving rapidly thus requiring agility strong entrepreneurship and an open mind.

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.

If youre a big thinker obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy then please apply now!

We give you the freedom to be yourself. You will work in a global community of unique individuals like you with different backgrounds talents skills and perspectives. A truly open community where everyone is welcome has a voice and is encouraged to reach their full potential regardless of age gender race nationality disability sexual orientation religion or any other characteristics.

Sounds like the right fit for you Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future the meantime stay updated on the latest SUSE news and job vacancies by joining our Talent Community.

SUSE Values

Choice
Innovation
Trust
Community

Required Experience:

About UsAlways open. Our code our culture our opportunities. Leading open innovation without limits. We are SUSE.SUSE is a global leader in innovative reliable and secure enterprise open source solutions includingSUSE Linux SuiteSUSE Rancher SuiteSUSE Edge Suite andSUSE AI Suite. More than 60% of th...

About Us

Always open. Our code our culture our opportunities. Leading open innovation without limits. We are SUSE.

IT Service Coordinator

Job Description

IT Service Coordinator

Responsibilities:

Independently coordinates IT service requests and initiatives across different business functions and teams
Manages the implementation and maintenance of IT Service Management processes and tools
Maintains comprehensive documentation for IT services procedures and system configurations
Coordinates cross-functional IT activities to ensure service requests are properly tracked prioritized and completed on schedule
Monitors and maintains IT workplace platforms and SaaS applications troubleshooting issues and coordinating resolutions
Manages assigned project workstreams by tracking deliverables facilitating meetings and ensuring milestones are met
Gathers and documents business and technical requirements for IT solutions
Coordinates testing and validation activities for new systems updates and integrations
Creates and maintains user guides training materials and support documentation
Works to ensure systems meet availability and performance standards coordinating with technical teams as needed
Facilitates communication between IT teams and business stakeholders to ensure alignment
Tracks and reports on IT service metrics and KPIs identifying trends and areas for improvement
Identifies opportunities for process improvements and contributes to optimization initiatives
Resolves moderately complex technical and business issues; escalates critical issues appropriately
Stays current on IT standards best practices and emerging technologies relevant to the role

Requirements:

1-3 years of experience in IT service coordination project coordination or related field
Working knowledge of IT service management frameworks (e.g. ITIL)
Strong organizational problem-solving and communication skills
Ability to work independently and manage multiple priorities
Experience coordinating across technical and business teams

Location: Czechia either fully remote or hybrid or fully on site at our office in Prague or Bulgaria fully remote or hybrid or fully on site at our office in Sofia.

Job

Information Technology

What We Offer

We empower you to be bold driving your career to create the future you want. We celebrate and reward your achievements.

SUSE is a dynamic environment that is evolving rapidly thus requiring agility strong entrepreneurship and an open mind.

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.

If youre a big thinker obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy then please apply now!