Medical Office Associate (Health Service) (CS26-113)

To build on a strong foundation of achievement and contribute to the realization of its ambitious institutional goals Southern Illinois University Edwardsville (SIUE) invites applications for the position of Medical Office Associate (Health Service) (CS26-113). As a premier metropolitan university SIUE is committed to advancing social and economic mobility while shaping the workforce of the future. Grounded in a comprehensive broad-based education and enriched by hands-on research opportunities SIUE equips its students with the knowledge and skills needed to succeed in a global marketplace and positively impact their communities.

What You Will Do

This position is a health care professional who is responsible for performing a number of patient-related support services to ensure that the Health/Counseling Services center runs smoothly. They apply their extensive clinical knowledge of polices and procedures regarding patient insurance account maintenance and collections. This position checks in patients verifies student patient enrollment status reviews previous medical records and appointment information ensures current information regarding demographics and medical records are up-to-date. Enters information into electronic medical record system. Informs new patients of clinic procedures and guidelines. Arranges to have patient escorted to examination/treatment area. At the conclusion of patient appointment reviews charge tickets for accuracy and application of professional service charges. Provides information on policies procedures and services provided as well as responds to routine inquiries from patients families internal points of contact and Counseling and Health Service Staff; secures patient information about illness and health problems. Utilizes independent judgment to schedule and triage medical and mental health appointment to best meet the needs of the student and clinical practice. Provides any pertinent information to medical staff. Monitors and addresses questions and concerns presented through departmental CougarCare email. Independently manages the immunization records compliance and collection process.

1. High school diploma or equivalent
2. Any one or any combination totaling one (1) year (12 months) from the categories below:
A. Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
B. Work experience in a health care facility such as a doctors dentists or hospitals office; which involved record keeping working with the public direct patient contact answering telephones and working with medical terminology.
C. Graduation from an accredited medical secretarial or paramedical program such as nursing assistant medical assistant or medical secretary.

Preferred Qualifications

B.S. degree
Working knowledge of medical terminology.
Working knowledge of routine office practices and procedures.
Knowledge of state immunization requirements regarding international and domestic collegiate population
Ability to work with sensitive patient/client information and maintain confidentiality
Ability to keyboard accurately and maintain comprehensive files electronically
Ability to reconcile monetary transactions accurately
Ability to remain calm under pressure while working with the public both face to face and via telephone
Ability to use independent judgment and determine appropriate department resources
Ability to work with persons from a variety of cultural economic and educational backgrounds
Ability to perform tasks requiring the use of Microsoft Word Excel Power Point and Outlook
Effective verbal and written communication skills; particularly in explaining rules policies and their interpretations

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Application Instructions:How to Apply - Step by Step

Illinois Residency Requirement:Pursuant to the State Universities Civil Service System out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.

Illinois residency requires proof of a valid Illinois Drivers License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days is grounds for immediate separation.

Classification:State Universities Civil Service System Classification Number:4961 SUCSS Classification Title. For more information on Civil Service classifications please visit the State Universities Civil Service System website at: who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application. The required proof of eligibility includes at a minimum a copy of the veterans DD214/DD215 form (Department of Defense) NGB22 form (National Guard) or Discharge Orders or DD256 Discharge Certificate (Reserves). For help in determining the appropriate proof of eligibility to submit please refer to theGuide for Veteran Document Verification.

Pre-Employment Screening:External candidates receiving a job offer must undergo pre-employment screening including a criminal background check. For safety sensitive positions a drug screen will also be required.

Work Authorization Information:SIUE will only employ those who are legally authorized to work in the United States and visa sponsorship for this position will not be provided. International students at SIUE on F-1 or J-1 visas are not eligible for full-time or part-time civil service positions with permanent status.

Accommodation:If you are unable to utilize our online application system and need to request an accommodation please reach out to us at or via email at:

EEO Statement

Southern Illinois University Edwardsville is an equal opportunity employer and thus prohibits discrimination against employees applicants for employment and students on the basis of age color disability marital status national origin race religion sex sexual orientation or veterans status.