Client Tech Support CardPointe
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Job Location:
King of Prussia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Client Tech Support - CardPointeWhat does a great CardPointe Support Specialist do at Fiserv
As a CardPointe Support Specialist you will report directly to the CardPointe Support Manager. You will provide Tier 1 technical/product support for all of CardConnects gateway product and software offerings including terminal mobile and software integration support. Provide expertise in the day-to-day functionality of our offerings work closely with clients to determine their wants and needs gather relevant client data customize and deliver demos/trainings as well as work closely with our partner base Tier 2 support security development and ISV teams to ensure our merchants are processing safe securely and successfully.
What you will do:
- Providing Tier 1 technical support and troubleshooting to merchants/partners.
- Providing phone email and ticket assistance for merchant/partner base.
- Conducting merchant facing demos as directed by management to promote CardConnect brand and mold customer relationships.
- Providing 24/7 on-call support within a group rotation once every 10-15 weeks.
- Soliciting customer requests for new features and services and works hand in hand with internal teams to implement new features and functionalities.
- Taking appropriate steps to open support cases to resolution in a timely matter.
What you will need to have:
- High School Diploma required.
- 2 experience with customer service.
- Proficient in Microsoft Office Suite (Excel Outlook PowerPoint etc.).
- Experience working in the financial industry OR technical/troubleshooting.
What would be great to have:
- Bachelor degree preferred.
- 2-3 years of work experience in Merchant Services Field.
- Technical experience with Networking & HTML is a plus.
Important Information About the Role:
- Flexibility to work different shifts.
- Days: Mon-Fri Weds-Sunday Saturday-Weds.
- Shifts: 8:30am-5:30pm 9:30am-6:30pm 12pm-9pm.
- Flexibility to work after hours/on-call/weekends as needed.
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
