Banquet Manager
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Job Location:
Minneapolis, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This position is responsible for ensuring the banquet department operates effectively including adherence to health regulations and local liquor laws. Uses leadership skills to drive revenue maximize profit and ensure quality. Effective management of assigned staff to ensure achievement of overall financial results guest satisfaction and positive employee relations.
Leads the banquet staff to ensure department operates efficiently and business goals are achieved.
Attends appropriate meetings and communicates effectively with all responsible staff to ensure guest needs are met.
Responsible for management of banquet expenses to maximize hotel profitability.
Responsible for effective labor management through proper scheduling monitoring and adjusting based on business needs.
Follows CSM procurement guidelines and applies good business judgment.
Manages and maintains company assets to stay within budget guidelines.
Reviews all banquet contracts to ensure accurate banquet billing.
Accountable for guest satisfaction by ensuring food and beverage service standards are met and guests needs are responded to in a timely manner.
Responsible for driving GSS and ESS results.
Resolves guests complaints in courteous and friendly manner focuses on service recovery when applicable.
Works side by side with staff to train and model appropriate guest service standards.
Builds relationships with clients to maximize repeat business.
Conduct routine inspections of banquet operations to maintain quality food beverage and kitchen/restaurant standards per CSM brand local state and federal regulations.
Ensures a clean and safe work environment and follows all CSM procedures for guest/employee incidents.
Responsible for interviewing hiring and developing associates.
Evaluates staff performance and coaches to ensure standards are met.
Motivates team by setting goals providing ongoing feedback and rewarding/recognizing associates.
Delivers discipline/corrective action and makes termination decisions.
Responsible for training all associates and ensuring training records are maintained.
Analyzes quality issues identifies training needs and ensures implementation to improve results.
Utilizes available resources and adheres to CSMs training policies.
Ensures all company brand and department-specific training requirements are met.
Responsible for effective self/workload management.
Demonstrates clear written and verbal communication skills.
Promotes collaboration and positive professional work environment.
Attends all daily weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
Adheres to all CSM Standard Operating Procedures.
Competencies/Skills Required: 3 years of banquets/catering management experience required. Must be detail oriented have ability to communicate well with all levels within and outside the organization and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment.
Education: College degree or equivalent experience required. Serve Safe TIPS or CARE beverage service certification or the ability to obtain certification is required.
Physical Requirements: Ability to lift push and pull up to 50 pounds on a regular basis throughout shift and up to 100 pounds on an occasional basis. Requires ability to work extended hours based on business needs with physically demanding responsibilities such as walking standing carrying and lifting throughout the extended shift.
Competencies/Skills Preferred: Prefer 5 years banquets/catering management or supervisor experience in a hotel setting of similar brand or distinction. Prefer banquet experience with venue of similar size volume and reputation for focus on client satisfaction.
CSM Corporation offers a comprehensive benefits package to all regular full-time employees designed to support the health well-being and financial security of our employees. Our benefits include medical dental and vision insurance plans company-paid life insurance and short term disability coverage company-paid long term disability coverage for eligible employees 401(k) plan with company match tuition reimbursement voluntary benefits (critical illness hospital indemnity accident insurance pet insurance identity theft) time-off scholarship program generous hotel discounts and more! For benefits offered to regular part-time or on-call employees please email .
Required Experience:
Manager
Key Skills
- Administrative Skills
- Time Management
- Leadership skills
- Organizational Skill
- Business Process Skill
- Reservation Skills
- Banqueting Skills
- Banquet Operations
- Communication
- Relationship Management
- Quality Management
- Strategic Thinking Skills
- Team Player Spirit
- Marketing Skills
- Problem Solving Skills
About Company
CSM Corporation develops, owns, and manages a wide range of properties including hotels, commercial real estate, and apartment communities. We’re committed to delivering exceptional business results for our clients, while making a positive difference for our employees — and the com ... View more
