IT Director of Implemenation and Operations

Internal Posting- This Is An Internal Posting Open Only For Current North Carolina Department Of Health And Human Services Employees And Eligible RIF Candidates From North Carolina State Government or Current Temporary Employees.

This Position Is Funded In Part Through Federal Funds.

The IT Implementation and Operations Director oversees technology implementation and operations across the blue portfolio which includes the Division of Public Health (DPH) Office of Rural Health (ORH) Office of Internal Auditor (OIA) and the DHHS Secretarys Office including its Communications Government Affairs General Counsel and Policy units. This position is responsible for ensuring effective delivery of IT solutions operations maintenance infrastructure services and project management across these areas.

The role supports cross-divisional efforts such as upgrading surveillance systems digitizing records processes enhancing case management tools and modernizing immunization platforms. These responsibilities contribute to the efficiency modernization and compliance of mission-critical health and human services systems across DHHS.

• Leading strategic direction and roadmap planning for IT initiatives within assigned portfolios

• Partnering with business and IT leadership to ensure alignment between technology solutions and organizational goals

• Overseeing operational support for complex IT systems and infrastructure

• Directing cross-functional teams across application infrastructure and vendor environments

• Managing delivery timelines project milestones and risk mitigation efforts

• Supporting the digitization and modernization of public health reporting and surveillance systems

• Overseeing upgrades to the NC Disease Surveillance System and other epidemiological tools

• Coordinating enhancements to systems such as MEIS and the Immunization Information System

• Supervising updates to legacy applications for food protection environmental health and hazard control

• Cultivating relationships with section chiefs and division leaders to drive IT strategy and responsiveness

The North Carolina Department of Health and Human Services (DHHS) is one of the largest most complex agencies in the state and has approximately 17000 employees. It is responsible for ensuring the health safety and well-being of all North Carolinians providing human service needs for special populations including individuals who are deaf blind developmentally disabled and mentally ill and helping poor North Carolinians achieve economic independence.

In collaboration with our partners the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises six sections: Implementation and Operations Strategy and Workforce Enterprise Technology Vendor and Finance Data and Analytics and Cyber and Privacy. Team ITD offers the following services but not limited to implementations operations project/portfolio management infrastructure consulting business division liaison digital transformation IT strategy enterprise technology IT contract and vendor management and data office services.

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service addition paid parental leave is available to eligible employees. Visit website for benefits: more information about DHHS: Skills and Abilities / Competencies

Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Proven experience aligning IT roadmaps with business objectives across diverse program areas and systems portfolios preferably in a related environment to health and human services

• Demonstrated experience enforcing project and SDLC compliance standards and drive risk mitigation across IT projects preferably in a related environment to health and human services

• Documented experience presenting IT strategies and issue resolutions to executive leadership preferably in public sector or health agency settings preferably in a related environment to health and human services

• Experience leading technology modernization or infrastructure initiatives in environments with regulatory and reporting requirements preferably in a related environment to health and human services

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See for details.

Qualified applicants must possess and applications must clearly reflect work experience that demonstrates the following:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.

In accordance with the Governors Executive Order 303 our agency supports second-chance employment for individuals who were previously incarcerated or justice involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.
• If multiple applications are submitted to an individual posting only the most recent application received prior to the closing date will be must be submitted by 5:00 PM on the closing date.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered Positions of Trust will be subject to a criminal background check.
• Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account. Upon the closing date applications are Under Review and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
• For a list of organizations that perform this specialized service please visit the NACES membership website at

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts degree evaluations and cover letters may be uploaded with your application.

Veterans and National Guard Preference

• Applicants seeking Veterans Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.
• Applicants who are former member of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment DHHS will ensure that people with disabilities or known limitations covered by the PWFA are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.

NEOGOV Technical Assistance

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CONTACT INFORMATION:

If there are any questions about this posting please contact Talent Acquisition at .Resumes will not be accepted in lieu of completing this application.