German Speaking Customer Service Representative R
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative (German Speaker)
Location: Remote (based in Turkey)
Contract Type: Full-time
About the Role
We are looking for motivated and customer-oriented German-speaking Customer Service Representatives to join our team. You will be responsible for handling customer inquiries resolving issues and ensuring a positive experience. This is a long-term stable role offering career growth structured training and a supportive team culture.
Responsibilities
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Provide support to customers primarily via inbound calls (emails may be added later).
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Handle inquiries
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Ensure high-quality service and contribute to customer satisfaction.
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Participate in regular team meetings coaching sessions and engagement activities.
What We Offer
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Remote work: Work from anywhere in Turkey.
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Salary & Benefits:
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Net monthly salary of 30000 TL.
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Performance bonus of up to 20% (valid until end of 2025).
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Meal card allowance of 4500 TL.
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Private health insurance.
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Career Growth: Mentoring coaching and promotion opportunities.
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Additional Perks: Double pay on official holidays (as per labor law).
Work Schedule
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Operating hours: Weekdays between 09:00-23:00 (Summer until 22:00 Winter until 23:00).
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Rotating shifts (examples): 09:00-18:00 10:00-19:00 11:00-20:00 12:00-21:00 13:00-22:00.
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Split shift: 09:00-13:00 / 18:00-23:00 (every 78 weeks with 2 days off including one weekend day).
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Weekly days off: Sunday 1 variable weekday.
Training
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Duration: 2 weeks (weekdays only).
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Hours: 09:0018:00 / 10:0019:00.
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Format: Online.
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Attendance is mandatory.
Requirements
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German fluency (C1/C2 level) mandatory.
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Residing in Turkey with eligibility to work from home.
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Good computer literacy and ability to handle digital tools.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
