Regional Manager Northern Central Maryland
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Job Location:
Savage, MN - USA
Yearly Salary:
$ 55000 - 65000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Us
Roggenart is a rapidly expanding European Bakery Bistro & Café known for delivering high-quality cuisine and an inviting customer-focused atmosphere. As we grow were seeking passionate driven leaders to join our team and help build a culture of excellence.
Objective
The Regional Manager is responsible for overseeing the daily operations performance and growth of 4-5 bakery locations within a designated territory (Baltimore Catonsville Towson Hampstead Frederick). This role ensures operational excellence brand consistency staff development and profitability across all assigned sites. The Regional Manager acts as the key liaison between store managers and senior leadership.
Key Responsibilities
Operational Leadership
- Oversee daily operations of 4-5 bakery locations to ensure consistency in quality service and presentation.
- Monitor compliance with company policies health & safety regulations and food hygiene standards.
- Implement standard operating procedures (SOPs) to drive efficiency and uniformity across stores.
Financial & Business Performance
- Review and analyze financial reports for each location (P&L labor costs COGS wastage) to identify areas for improvement.
- Set sales targets and develop strategies to achieve revenue and profitability goals.
- Manage budgets for labor supplies and maintenance.
People Management
- Lead mentor and support store managers supervisors and teams across all locations.
- Oversee recruitment onboarding and ongoing training of store-level staff.
- Conduct regular performance reviews coach for improvement and address disciplinary matters.
- Foster a positive work culture and high employee engagement.
Customer Experience
- Ensure exceptional customer service standards across all locations.
- Address escalated customer concerns and feedback promptly.
- Monitor online reviews ratings and community reputation for each location.
Marketing & Community Engagement
- Support local marketing initiatives seasonal promotions and community events.
- Ensure in-store merchandising and displays align with company guidelines.
Inventory & Supply Chain
- Oversee inventory control ordering systems and waste management processes.
- Liaise with suppliers and logistics teams to maintain stock availability and quality.
Reporting & Communication
- Provide regular operational updates to senior leadership.
- Maintain effective communication between stores and headquarters sharing best practices and insights.
Qualifications & Experience
- Proven experience in multi-unit retail food service hospitality or quick-service restaurant management.
- Minimum 3-5 years in a supervisory or area/regional management role.
- Strong knowledge of food safety labor regulations and operational best practices.
- Financial acumen with experience managing P&L budgets and KPIs.
- Excellent leadership organizational and time management skills.
- Proficient in MS Office and/or POS/management software (MarginEdge and Toast experience is a plus!)
Key Competencies
- Strong leadership and decision-making skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze and solve problems effectively.
- Commercially driven and results-focused.
- High attention to detail and operational standards.
- Flexible and adaptable to changing business needs.
Working Conditions
- Frequent travel between assigned bakery locations.
- Early mornings evenings weekends or holidays may be required to support store operations.
Performance Indicators
- Sales growth and profitability across all locations.
- Compliance with food safety health & safety and brand standards.
- Employee retention and engagement.
- Customer satisfaction scores and online ratings.
Health Insurance
Dental Insurance
Employee Discounts
Key Skills
- Time Management
- area management
- Financial Concepts
- Management Experience
- Profit & Loss
- Microsoft Powerpoint
- Operations Management
- LIHTC
- Budgeting
- Leadership Experience
- Property Management
- Supervising Experience
