Director, Strategic Program Implementation

Position Summary

The Director of Strategic Program Implementation is responsible for theoperational oversight and executionof high-impact programs at Touchstone Institute beginning withPractice Ready Ontario. This role is central to driving delivery against ambitious targets by integrating clinical regulatory financial and technological perspectives. With deep expertise inhealthcare systemsagile project management andtechnology implementation the Director ensures that programs are executed with precision innovation and strategic alignment.

Key Accountabilities

Program Execution & Operational Oversight

• Lead the end-to-end implementation of Practice Ready Ontario ensuring seamless coordination from candidate intake through assessment and return-of-service.
• Develop and manage detailed operational plans timelines and performance metrics to ensure program goals are met on time and within scope.
• Establish standard operating procedures and program playbook to ensure consistent implementation.
• Monitor and optimize daily operations ensuring compliance with clinical regulatory and contractual requirements.
• Use data to inform decision-making and drive continuous improvement.

Technology Leadership

• Serve as theTechnology Business Leadfor program implementation translating operational needs into business requirements and collaborating with IT to ensure alignment with product roadmaps.
• Champion the use ofcutting-edge technologiesto enhance program delivery including automation data platforms and digital tools.
• Oversee the integration of technology solutions that support candidate experience reporting and operational efficiency.
• Ensure data integrity and timely reporting to funders executives and external stakeholders.

Cross-Functional Facilitation

• Act as a key facilitator across the organization bringing together clinical experts regulatory advisors IT finance and planning teams to drive coordinated execution.
• Lead cross-departmental working groups and ensure alignment of priorities resources and timelines.
• Translate strategic goals into actionable plans that reflect the input and expertise of diverse stakeholders.

Agile Project Management

• Apply Agile methodologies to manage program delivery enabling flexibility responsiveness and iterative improvement.
• Establish sprint cycles stand-ups and retrospectives to maintain momentum and transparency across teams.
• Continuously evaluate and refine processes to improve speed quality and stakeholder satisfaction.

General Accountabilities

• Strategic planning - Actively contributes to strategic planning for the organization to ensure effective achievement of strategic direction/goals including the strategic plan annual business and operating plans.
• Business Planning - Works with the management team on the development and implementation of long-term goals initiatives and objectives to achieve the successful outcome of the program and to support the strategic direction of the organization.
• Collaboration - Works collaboratively across all programs projects and initiatives to elevate the achievement and performance of the organization.
• Program Leadership - Oversees program-specific contracts as required for internal and external supports and collaborations (government educators regulators etc.). Works with project funders and stakeholders to outline scope goals deliverables required resources budgets and timing.
  

Operations

• Team Leadership Manages a team (recruiting coaching performance management) and ensures appropriate resources are engaged to deliver against annual and long-term plans. Engages additional staff/consultants for appropriate program activities using established management practices
• Financial management - Ensures that program activities adhere to corporate policies and procedures including financial procurement and human resources policies. Ensures the program operates within the approved budget and that projects are managed according to established accounting policies and procedures. Oversees and manages contracts as required including with government educators regulators etc.

Position Requirements

Knowledge

• In-depth understanding of Ontarios healthcare system and regulatory environment
• Expertise in Agile project management and program delivery
• Strong knowledge of technology implementation and digital transformation in healthcare
• Familiarity with assessment and licensure pathways for internationally educated professionals

Skills

• Strategic planning and operational execution
• Technology translation and implementation
• Cross-functional facilitation and stakeholder engagement
• Data-driven decision-making and performance tracking
• Risk identification and mitigation

Abilities

• Lead complex multi-stakeholder initiatives with precision and agility
• Build consensus and drive collaboration across clinical regulatory and technical domains
• Adapt to evolving priorities and deliver results under pressure
• Communicate effectively with internal and external audiences

Qualifications

• Advanced degree in a relevant field (e.g. health administration public policy technology management)
• Project Management Professional (PMP) and/or Agile Project Management certification (e.g. PMI-ACP Certified ScrumMaster) or equivalent demonstrated experience in leading complex multi-stakeholder projects using Agile methodologies (preferred)
• Minimum 10 years experience in healthcare program management and technology implementation
• Proven track record of leading government-funded initiatives
• Experience working with clinical and regulatory stakeholders is an asset

Closing date - October 3 2025

Touchstone Instituteis an equal-opportunity employer that is committed to fostering a diverse work environment and exercises accessible employment accordance with the Ontario Human Rights Code Accessibility for Ontarians with Disabilities Act (AODA) and Touchstone Institutes policies a request for accommodation will be accepted in all aspects of our hiring process. If you anticipate needing any type of accommodation during the recruitment process please emailin advance of your appointment.

Required Experience:

Director