Customer Loyalty Manager

POSITION DESCRIPTION

Position Overview:

We are seeking a highly motivated and customer-focused Inside Account Manager to join our team. The Inside Account Manager will play a crucial role in maintaining and expanding our client base by building strong relationships and providing exceptional service to our existing customers. This position offers an opportunity to work in a dynamic and growth-oriented industry.

Essential Functions:

Account Management:

• Build and maintain strong long-lasting relationships with existing clients.
• Serve as the primary point of contact for customer inquiries concerns and requests.
• Understand the unique needs of each client and provide tailored solutions.
• Makes informed decisions to evaluate and execute sales and credit adjustments to align with both the customer and companys needs in an effort to retain business

Customer Support:

• Respond promptly to customer inquiries via phone email and other communication channels.
• Ensure client satisfaction by addressing concerns and resolving issues in a timely manner.
• Collaborate with field teams to coordinate service schedules and meet customer expectations.

Sales and Upselling:

• Identify opportunities for upselling additional services to existing clients.
• Provide clients with information about our range of services and benefits.
• Achieve or exceed sales targets and revenue goals.

Documentation and Reporting:

• Maintain accurate and up-to-date customer records in our CRM system.
• Prepare reports on account activity sales and customer feedback.

Market Knowledge:

• Stay informed about industry trends regulations and competition.
• Use market knowledge to provide valuable insights and solutions to clients.

Knowledge and Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work independently and as part of a team.
• Familiarity with CRM software and basic computer skills.

Education and Experience

• Proven experience in account management or a similar customer-facing role.
• Knowledge of the grease trap cleaning and wastewater industry is a plus but not required

Working Environment:

• There are no special physical requirements for this position.
• General office conditions
• Some light lifting and bending
• Periods of sitting
• Must be able to work a Hybrid schedule
• Must be able to perform job with or without reasonable accommodations

This job description in no way states of implies these are the only duties to be performed by the employee incumbent in the position. Employees will be required to follow any other legal or ethical job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.

This document does not create an employment contract implied or otherwise. Liquid Environmental Solutions has an at will relationship with team members.

Required Experience:

Manager