Compliance Manager – Intake 40-25

Job Notice

Date Posted: September 22 2025

Position: Compliance Manager Intake

Starting Rate: $63544/yr

Job # 40-25

DEADLINE FOR APPLICATIONS: Open Until Filled

Established in 1937 the Housing Authority of the City of Austin (HACA) is a national leader in providing safe healthy and affordable housing options for the Austin community. HACAs mission is to cultivate sustainable affordable housing communities and partnerships that inspire self-reliance growth and optimism.

About Us: The Housing Authority of the City of Austin (HACA) is looking for a motivated candidate to join a team that provides affordable housing and services to families and individuals needing stable housing. The qualified candidate will coordinate service through the Housing Choice Voucher and other rental assistance programs. The Compliance Manager - Intake will support managing the federal rental assistance program. HACA has led affordable housing in the City of Austin for over 85 partnership with the U.S. Department of Housing and Urban Development local government entities and numerous non-profit agencies HACA provides access to safe stable housing to over 20000 individuals.

What you will do in this position:

• Train and Mentor Housing Professionals
  • Develop and deliver training on HCV program practices and policies.
  • Ensure staff understand and follow HUD state and local regulations and provide ongoing coaching to support performance.
• Provide Expert Guidance to Stakeholders
  • Act as a resource for Housing Choice Voucher participants property owners and staff by explaining program policies addressing disputes answering questions and preparing written responses as needed.
• Develop Revise and Implement Policies and Procedures
  • Prepare and revise internal policies and procedures to ensure program compliance with HUD or other regulatory requirements.
  • Organize implementation of policy revisions communicate updates to staff and create job aids and reference materials.
• Monitor and Disseminate HUD Updates
  • Maintain up-to-date knowledge of HUD notices regulatory changes and best practices pertaining to the HCV program. Assess their implications for operations prepare clear summaries or guidance and ensure timely dissemination of information to staff and program participants.
• Supervise and Support Housing Professionals
  • Supervise daily tasks of assigned staff.
  • Establish performance standards conduct evaluations offer feedback and assist with professional development.
  • Take part in interviewing selecting and onboarding new team members.
• Ensure Program Compliance and Quality Assurance
  • Monitor cases and workflows for compliance with HCV program requirements.
  • Conduct spot checks or audits identify patterns and provide recommendations to support adherence and service delivery.

• Participate in Professional Development and Continuous Improvement
  • Join trainings and webinars to stay updated on program standards and best practices.
  • Take part in or manage projects that improve efficiency equity or results.

More about this position:

Qualified candidates must possess:

• Bachelors degree in social science or business from a four-year college or university OR
• Four years related experience and training; OR
• Equivalent combination of education and experience.

Preferred candidates will also possess the following skills and abilities:

• Ability to provide compassionate and professional customer service to clientele of diverse backgrounds including people with disabilities and people experiencing homelessness
• Strong computer skills (Google Suite Microsoft Office Suite Adobe Acrobat DocuSign Emphasys ELITE and Laserfiche)
• Excellent oral and written communication skills
• Ability to establish cultivate and maintain effective working relationships with external partners clients and coworkers
• Knowledge of HUD programs regulatory compliance the affordable housing industry the Austin/Travis County Homelessness Response System and the Homeless Management Information System (HMIS).
• Section 8 Project-based Voucher Certification Housing Choice Voucher Rent Calculation Certification or HCV Rent Calculation Certification.
• Spanish language proficiency

Benefits:

• Paid sick leave annual leave birthday leave & federal holidays
• 100% of employee health insurance premiums paid by the agency
• Supplemental health dental vision and life insurance options for employees and family
• Employee Assistance Program
• Hybrid work schedule available

For a more detailed description of our compensation/benefits offered go to the following website: FOR EMPLOYMENT: Application for the open posted position must be submitted via online at the following website: However we will accept applications at the Housing Authority of the City of Austin 1124 S. IH-35 Austin Texas 78704. No applications will be accepted after the noted closing dates on the job announcement. We encourage you to visit our website often to view and apply for vacant positions with the Housing Authority of the City of Austin or sign up for job alerts at our career site. The HACA is a drug-free workplace. A Criminal Background Check including a sex offender registry check. A Driving Record Texas Drivers License and a Physical/Drug Screening will be required upon offer of employment. EQUAL OPPORTUNITY EMPLOYER

Required Experience:

Manager