Help Desk Technician
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Job Location:
Any - Costa Rica
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Employ the required number of hours of online time per day on the phones assisting clients.
Provide first and second level technical support to resolve client problems and act as the liaison throughout the problem resolution process between clients and subject matter experts responsible for escalated problems.
Receive client requests for company products services or other application assistance identify the source of the problem determine the appropriate course of action to resolve the problem using internal and external information sources and coaches the user through the resolution process.
Follow all departmental guidelines thoroughly documents and tracks all client reported issues using the current problem management application.
Provide after-hours on call support as scheduled or needed.
Provide limited second level technical support to peers in resolving more challenging problems.
Directly handle escalated issues assigned to them by the department Manager Supervisor or Lead including participation in conference calls with internal and external clients.
Make recommendations for process improvements and technology changes within the department.
Help with training or cross training of newly hired technicians or existing technicians requiring or looking for additional training.
Qualifications :
- High School completed.
- 1- 2 years of call center experience 1 year in the technical support area
- PC Internet knowledge (internet explorer Firefox and Chrome) troubleshooting supporting by phone and email (FTP XML Json AD ).
- Advanced English Language skills both verbal and written. (85% or above)
- Previous job stability including maintaining long-term work relationships with former employers.
- Saturday to Wednesday / 6am to 3pm / Thursday & Friday Off
Additional Information :
Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
