Computer Store Sales Specialist (Limited Appointment)

Los Angeles, CA - USA

Monthly Salary: $ 18 - 20

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Associated Students UCLA as a responsive student-centered organization provides innovative and excellent services programs products and facilities for the entire UCLA community. ASUCLA was created when the campus first opened in 1919. Even in the very early years ASUCLA meant student government student publications and student services such as a bookstore and cafeteria. Today ASUCLA has evolved into a four-part organization. These four entities collectively make up the largest student association in the country. The four entities are:

Undergraduate Students Association elected representatives of the undergraduate student body.
Graduate Students Association elected representatives of the graduate student body.
Student Media this includes the Daily Bruin the Bruin Life Yearbook and seven different magazines.
Services & Enterprises this division is designed to meet the everyday needs of students and the campus community. Major divisions are the Student Union Event Services UCLA Restaurants UCLA Store UCLA Photography and Trademarks & Licensing.

Goals of Associated Students UCLA:
Products -To provide essential and convenient items that are easily accessible of high quality and low cost including but not limited to academic support food trademark merchandise and convenience addition to continue evaluating the utility and convenience of all products to make improvements that will best serve the UCLA community.

Facilities -To provide a welcoming environment that contains as much space as possible for the optimal functioning of general academic support student governments student organizations and social gatherings. To have state-of-the-art venues for programming and efficient aesthetic and multi-functional commercial outlets.

Programs -To provide and support a diversified array of programming by prioritizing student-run student-initiated student-centered programming that reflects the needs of the campus community in order to enhance educational cultural and developmental social interaction.

Services -To provide an outstanding level of support to student government student groups and student programs through the state-of-the-art office and community spaces and by providing adequate financial resources and personnel to ensure an active and vibrant campus life.

Sales Specialist (Limited Appointment)
Hourly Range: $18.59- $20.00
Department: Computer Store

The UCLA Computer Store is seeking a motivated and tech-savvy person to join our team as a Sales Specialist. You will work closely with the Department Managers and team to train coach and lead the sales floor staff to deliver top-notch sales and customer service.

Key Responsibilities:

Assist with training new hires and providing ongoing development for all employees. Utilize role-playing training manuals and sales models to support effective learning.

Exemplify high-quality customer service by engaging with customers asking open-ended questions to assess needs and educating them on product options features and benefits. Guide employees to deliver the same standard of service.

Maintain in-depth knowledge of store products develop comprehensive training materials and ensure all employees review them regularly.

Hold employees accountable by setting clear expectations providing direction and guidelines following up to ensure understanding and task completion establishing timelines and working with Managers to recognize strong performance and address areas for improvement.

Oversee completion of Apple SEED training; encourage employees to complete monthly tasks and strive for the highest point achievements.

Support the planning and execution of promotional campaigns including seasonal sales and special events.

Respond to emails and communicate effectively with campus departments student staff and faculty.

Work with the Buyer and General Manager to track inventory levels for store displays when needed.

Qualifications:

Proficient in Microsoft Office Suite (Excel Word PowerPoint)

Strong attention to detail and organizational skills.

Excellent written and verbal communication skills.

Analytical mindset with an eagerness to learn and adapt.

Previous experience in retail e-commerce or customer service is a plus but not required.

Campus Knowledge: Familiarity with ASUCLAs role and services at UCLA to align efforts with its mission.

Time Management: Proven ability to balance academic responsibilities with work commitments.

Customer Service Mindset: Understanding of the needs and preferences of students and faculty at UCLA.

Background Verification:
Fingerprinting Background Verification required.

Required Experience:

Undergraduate Students Association elected representatives of the undergraduate student body.
Graduate Students Association elected representatives of the graduate student body.
Student Media this includes the Daily Bruin the Bruin Life Yearbook and seven different magazines.
Services & Enterprises this division is designed to meet the everyday needs of students and the campus community. Major divisions are the Student Union Event Services UCLA Restaurants UCLA Store UCLA Photography and Trademarks & Licensing.