Director of Help Centers
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Job Location:
Southfield, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Director EPIC Healthy Communities (Help Centers)
Position Overview
EPIC Healthy Communities (a Nuwell Impact Capital initiative) is launching Help Centersintegrated hubs designed to serve communities with wraparound services for health housing financial security education and overall well-being. These centers will provide in-person and digital access creating a high-trust trauma-informed and human-centered experience for individuals and families navigating complex systems.
We are seeking a mission-driven operationally-minded executive to lead the full lifecycle of Help Center operationsfrom design to deployment to daily management. This individual will oversee program design site readiness staff development community trust-building and the activation of community-centered programming.
Key Responsibilities
Program & Service Experience Design: Develop and implement the vision for the Help Center experience (physical & digital) ensuring accessibility equity dignity and effectiveness.
Operations & Implementation: Oversee launch staffing workflows scheduling and site-level logistics. Build playbooks for replicating centers in new geographies.
Community Engagement & Trust Building: Collaborate with community leaders local organizations and public agencies to ensure that each Help Center reflects and responds to local needs.
Multi-Site Events & Activations: Plan and oversee events and activations at each Help Center including community resource days partner programming public forums wellness clinics and workforce readiness workshops.
Team Development: Recruit onboard and mentor a high-performing team of site staff navigators and program managers. Instill a service-first community-rooted culture.
Partnership Integration: Align and activate partnerships with nonprofits health systems education providers workforce organizations and local governments.
Continuous Improvement & Impact Measurement: Establish feedback loops data tracking and learning systems to ensure the model is adaptive and community-informed.
Qualifications
10 years of leadership in the social impact sector (nonprofit health equity social enterprise or government).
Experience leading multi-site operations or community-centered service delivery.
Demonstrated success in organizing events activations or community outreach initiatives.
Familiarity with trauma-informed care social determinants of health and community organizing principles.
Strong cultural competence and equity-centered decision-making.
Education and Experience
Bachelors degree in Public Health Social Work Business Public Administration or a related field required.
Masters degree in Public Health Nonprofit Management or related field preferred.
Direct experience building programs centers or large-scale community initiatives strongly preferred.
Skills
Strong operational thinker with ability to move from concept to execution.
Equally comfortable in boardrooms community forums and frontline environments.
Exceptional communication and relationship-building skills.
Empathetic leader with demonstrated ability to build trust in diverse communities.
Skilled in event planning cross-sector partnership management and program replication.
Bonus: Background in public health housing food systems workforce development or justice system reform.
What We Offer
Competitive compensation package.
Opportunity to lead and scale a replicable national model for community-centered care.
Direct involvement in shaping high-impact programs for health equity and social well-being.
Collaboration with cross-sector leaders and mission-driven teams.
A values-driven culture built on dignity trust and measurable community impact.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
With EPIC Express Care, you can receive prompt medical attention for non-life-threatening illnesses and injuries without the long wait. Don’t let an
