Client Support Specialist (French)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
David Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. Were looking for a French speaking Client Support Specialist for their offices in Barcelona.
Position: Client Support Specialist
Location: Barcelona Spain
Work model: onsite 100%
Employment type: Full-time
Remuneration: Base salary performance bonus.
DUTIES AND RESPONSIBILITIES:
- Respond to seller queries in a timely and accurate way via email
- Identify seller needs and support them in using specific features
- Act as mediator between internal stakeholders and sellers
- Communicate clearly and concisely adapting responses to each sellers needs
- Analyze and report product malfunctions by testing scenarios or impersonating users
- Update internal databases with information about technical issues and seller interactions
- Inform sellers about new features and functionalities
- Assist content managers in improving the FAQ to reduce overall contact rates.
REQUIREMENTS:
- Fluent in French (C1) with proficiency in writing and written. As well as proficiency in English (at least B2)
- Proven project management experience with ability to manage deadlines customers and schedules
- Strong problem-solving skills and ability to maintain customer relationships
- Excellent written and verbal communication skills
- Service-oriented mindset with ability to explain complex concepts simply
- Knowledge of key Support KPIs
- Tech- and data-savvy with quick learning of new tools
- Strong attention to detail and organizational skills
- Excellent listening skills and service mindset with ability to dig deeper into issues
- Effective time management with urgency ownership accountability and prioritization skills.
BENEFITS:
- Attractive remuneration with capped sales bonuses
- Private healthcare coverage
- Relocation assistance
- Fully paid training on company processes tools and products
- Modern office facilities in a convenient central location.
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
