Senior Telephony Engineer W2
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary (List Format):
- 100% remote position with occasional travel (up to 10%).
- No sponsorship available; W2 only (no C2C).
- Serve as a subject matter expert in Contact Center technology and operations with a primary focus on Five9 CCaaS solutions.
- Bridge and integrate systems using API calls and webhooks to enhance connectivity.
- Utilize deep knowledge of Contact Center best practices scripting and modern cloud-based omnichannel platforms (chat email SMS).
- Design and program Call Center/IVR call flows (5 years experience required).
- Manage and support large-scale Contact Centers ensuring optimal performance and modernization.
- Deploy and manage AI-driven solutions including virtual agents and predictive routing to improve customer experience.
- Support telephony infrastructure including PBX IVR Voicemail and various endpoints.
- Leverage reporting and data analytics within Five9 and Genesys platforms for informed decision-making.
- Preferred experience with Genesys Cresta and NICE solutions.
- Maintain expertise in WFO solutions AI/automation and cloud-based Contact Center modernization strategies.
- 100% remote position with occasional travel (up to 10%).
- No sponsorship available; W2 only (no C2C).
- Serve as a subject matter expert in Contact Center technology and operations with a primary focus on Five9 CCaaS solutions.
- Bridge and integrate systems using API calls and webhooks to enhance connectivity.
- Utilize deep knowledge of Contact Center best practices scripting and modern cloud-based omnichannel platforms (chat email SMS).
- Design and program Call Center/IVR call flows (5 years experience required).
- Manage and support large-scale Contact Centers ensuring optimal performance and modernization.
- Deploy and manage AI-driven solutions including virtual agents and predictive routing to improve customer experience.
- Support telephony infrastructure including PBX IVR Voicemail and various endpoints.
- Leverage reporting and data analytics within Five9 and Genesys platforms for informed decision-making.
- Preferred experience with Genesys Cresta and NICE solutions.
- Maintain expertise in WFO solutions AI/automation and cloud-based Contact Center modernization strategies.
Key Skills
- APIs
- C/C++
- Computer Graphics
- Go
- React
- Redux
- Node.js
- AWS
- Library Services
- Assembly
- GraphQL
- High Voltage
