Customer Service Representative Italian + English
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative Italian English
Location: Lisbon Portugal (On-Site)
Start Date: 23 October 2025
Sector: Home Appliances Italian Market
Reference: Optional Ref Code
About the Role
We are seeking a customer-focused bilingual Italian English professional to join our Home Appliances customer service team in Lisbon on an on-site basis. This role requires excellent communication skills problem-solving abilities and a dedication to delivering exceptional client experiences for the Italian market.
Schedule
- Days: Monday to Saturday
- Hours: 07:00 17:00 (rotational shifts)
- Days Off: Sunday 1 rotational day
Salary & Bonuses
- Base Salary: 1000 per 14 months
- Welcome Bonus: 2000 (paid in 12 monthly instalments during the first year of employment)
- Installments are conditional on maintaining < 6% unjustified absenteeism in the preceding month.
- Position Bonus: 100 per 12 months
- Performance Bonus: N/A
Allowances & Benefits
- Meal allowance: 7.23 per day
- Transport allowance: 20 per month
- Health Insurance: Provided from day one
- Employee contribution applies for the first 6 months; free thereafter
- Additional Position Bonus Braga projects: 20 per 12 months (if applicable)
Key Responsibilities
- Deliver outstanding customer service for the Italian market via phone email and chat.
- Provide accurate product and service information for home appliances.
- Handle complaints troubleshoot issues and offer solutions within company policies.
- Maintain quality standards in every interaction.
- Ensure punctuality and attendance requirements are met to qualify for bonus incentives.
Requirements
- Language Skills: Native/Fluent Italian Good English (B2 or above)
- Previous customer service or call center experience preferred.
- Strong communication and interpersonal skills.
- Problem-solving mindset and patience with customers.
- Ability to work rotational shifts in a fast-paced environment.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
