French Fraud Activity Agent Valencia

Valencia - Spain

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Fraud Activity Agent French & English Speaker (Full-Time Valencia)

Join a dynamic team dedicated to protecting customer trust and ensuring operational integrity. As a Fraud Activity Agent youll play a key role in investigating suspicious activity verifying documentation and resolving cases with precision and empathy.

What Youll Do

Initiate and manage investigations on suspected fraud cases using internal tools and macros
Collect and verify customer documentation to confirm or dismiss fraud
Ensure timely follow-up and resolution within defined case timelines
Escalate or de-escalate tickets based on documentation status and procedural guidelines
Maintain accurate records and contribute to process improvements

What You Bring

Proficiency in French (bilingual or native) and advanced English
Strong interpersonal skills: active listening empathy adaptability
Experience in customer service and conflict resolution
Ability to troubleshoot complex issues and provide root-cause insights
Familiarity with CRM systems parcel tracking tools and OS-level topics (iOS Android Windows)
Initiative to lead improvements and support SLA optimization
Deep understanding of internal workflows and operational tools

Why Youll Love It Here

Full-time contract (39 hours/week) / Monday to Friday from 9am - 6pm
Office based in vibrant Valencia
Paid training and onboarding
Career development programs and specialized courses
Referral bonus for helping us grow the team
A diverse inclusive and people-first culture that values authenticity and growth

Even if you dont meet every requirement we encourage you to apply. Were committed to finding the right fit and helping you thrive whether in this role or another opportunity within our team.

Fraud Activity Agent French & English Speaker (Full-Time Valencia) Join a dynamic team dedicated to protecting customer trust and ensuring operational integrity. As a Fraud Activity Agent youll play a key role in investigating suspicious activity verifying documentation and resolving cases with prec...