General Manager
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Job Location:
Covington, OH - USA
Monthly Salary:
$ 55 - 65
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Additional Information: This hotel is owned and operated by an independent franchisee Arzoie Hotels. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Position Overview
The General Manager is responsible for overseeing all aspects of the hotels daily operations financial performance guest satisfaction and team development at SpringHill Suites. This role ensures the property consistently delivers exceptional service while achieving revenue profitability and brand compliance goals. The General Manager will provide strategic leadership foster a positive work culture and maintain the highest standards of hospitality.
Operations & Guest Experience
Lead and manage all hotel operations ensuring smooth and efficient daily functions across front office housekeeping food & beverage sales and maintenance.
Ensure compliance with SpringHill Suites and Marriott brand standards policies and procedures.
Monitor guest satisfaction scores and implement strategies to enhance the guest experience.
Address and resolve guest concerns promptly and professionally.
Financial & Business Performance
Prepare and manage annual budgets forecasts and monthly financial reports.
Drive revenue by implementing effective sales and marketing strategies in collaboration with the sales team.
Control expenses while maintaining high levels of service and product quality.
Monitor performance metrics including RevPAR occupancy ADR GOP and labor costs.
Leadership & Team Development
Recruit hire train and develop a high-performing team.
Foster a culture of accountability teamwork and service excellence.
Conduct regular performance evaluations and provide coaching to team members.
Ensure compliance with labor laws safety regulations and company policies.
Sales & Community Engagement
Support proactive sales efforts to maximize market share and hotel visibility.
Build and maintain strong relationships with local businesses community organizations and key stakeholders.
Represent the property at industry and networking events as needed.
Qualifications
Bachelors degree in hospitality management business or related field preferred (or equivalent experience).
Minimum of 35 years of hotel management experience with prior General Manager or Assistant General Manager experience strongly preferred.
Strong knowledge of Marriott systems (MARSHA CI/TY FOSSE or equivalent) preferred.
Proven track record of driving financial performance and guest satisfaction.
Excellent leadership communication and problem-solving skills.
Ability to work flexible hours including evenings weekends and holidays as business requires.
Skills & Competencies
Strategic thinker with strong business acumen.
Ability to motivate inspire and lead diverse teams.
Exceptional guest service mindset with attention to detail.
Strong financial and analytical skills.
Ability to adapt to changing business needs and market conditions.
Starting Salary $55-$65K with Performance based bonus structure.
This company is an equal opportunity employer.
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Required Experience:
Director
Key Skills
- Restaurant Experience
- Hospitality Experience
- Interviewing
- Management Experience
- Profit & Loss
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Restaurant Management
- Retail Management
- Recruiting
About Company
Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by o ... View more
