Technical Support Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
RLDatix (RLD) is on a mission to help raise the standard of careeverywhere. Trusted by over 10000 healthcare organizations around the world our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2000 team members in making a difference in healthcareevery day.
In Sweden RLDatix helps organizations deliver safer more secure welfare through cloud-based workforce planning solutions that streamline operations ensure quality and create better working environments. As societal changes increase the complexity of scheduling and staffing we provide innovative solutions that improve efficiency without compromising quality working closely with customers to meet challenges with passion and agility. Today RLDatix is the market leader in scheduling and staffing in the Swedish municipal and regional markets with our Time Care Planering and Time Care Pool software solutions.
Were searching for a Stockholm-based Technical Support Specialist to join our Support team so that we can ensure our customers receive seamless technical assistance and outstanding service experience. The Technical Support Specialist will troubleshoot resolve and document technical issues to ensure customers can maximize the use of RLDatix workforce management solutions.
How Youll Spend Your Time
Provide technical assistance and customer support to ensure smooth operations and quick resolution of issues
Execute scripts and run database queries in order to support troubleshooting and resolve complex cases
Diagnose and resolve performance and integration-related issues to maintain high system reliability
Collaborate with customers IT departments integration partners and internal development teams in order to solve advanced problems
Install and configure our on-premise applications (Time Care Planering and Time Care Pool) to enable successful deployments
What Kind of Things Were Most Interested in You Having
Experience in troubleshooting installation and customer support resolving technical issues
Proficiency with remote tools (e.g. Team Viewer) Office 365 and ticketing systems (e.g. Zendesk or Salesforce)
Excellent communication skills in Swedish (verbal and written) and English is a must
Education at the college level (High School/Gymnasium) preferably in technical/IT fields
Strong problem-solving ability and interest in delivering great customer support
Team-oriented mindset with a knack for collaborating across borders and disciplines
Nice to Have:
Knowledge of workforce scheduling systems such as Time Care Planering or Time Care Pool
Database troubleshooting and familiarity with Visual Studio or similar tools
Experience working in an international process-oriented organization
University-level education in IT or related fields
By enabling flexibility in how we work and prioritizing employee wellness we empower our team to do and be their best.
RLDatix is an equal opportunity employer and our employment decisions are made without regard to race color religion age gender sexual identity national origin disability handicap marital status or any other status or condition protected by law.
As part of RLDatixs commitment to the inclusion of all qualified individuals we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step please dont hesitate to send a note to
Required Experience:
Unclear Seniority
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and saf
