Customer Onboarding Specialist

Want to become a key player in onboarding our new clients
Were currently looking for someone passionate to join our Customer Care team as an Onboarding Specialist.

This role is for you if:
If you thrive in a fast-paced environment well get along great high-speed is one of our core values. On a daily basis youll support our clients and ensure they make the most out of our product. This is a demanding role that offers the chance to achieve results and grow as long as you enjoy challenges and dynamic work.

Sounds interesting Keep reading!

What we offer:

• Joining a fantastic team passionate about building strong client relationships with tools to support your growth in this area.
• Professional onboarding to effectively prepare you for the role.
• An internal evaluation system: development talks regular 1:1s with your team leader a clear career path and an individual approach.
• Work with small and medium-sized eCommerce businesses from Poland.
• High decision-making autonomy and a real impact on how the company operates your opinion matters.
• Work from our modern Kraków office (Lekarska 1) with the possibility of hybrid work after a 3-month onboarding period.
• Salary: PLN gross on an employment contract (UoP).
• Benefits: Multisport card private medical care (LuxMed) free English lessons personal counseling via Hedepy including free therapy sessions plus access to our private office gym if you want a post-work endorphin boost.
• Quarterly team integrations we regularly meet to connect and celebrate successes together

Your typical day:

• Providing support to clients initiating the onboarding process in Polish and English and helping clients implement the system independently.
• Motivating clients to adopt the system post-contract ensuring positive product reception and resolving technical issues during onboarding.
• Overseeing new client integrations maintaining onboarding efficiency and managing client information throughout the process.
• Supporting clients across different communication channels understanding reasons for client drop-off during onboarding and ensuring smooth handoff to other Customer Care departments after onboarding.
• Collecting client feedback on the product and reporting on monthly goals.

How onboarding to the role looks:

• After 30 days: You understand our culture have theoretical knowledge and know our product.
• After 60 days: You manage your client base understand internal processes and can handle them with team support.
• After 90 days: You independently manage your client base run projects and consistently deliver results at 100%.

This role is ideal for you if:

• You thrive under pressure while staying effective theres a lot going on here!
• You have experience and enjoy working with clients building relationships is second nature to you.
• You embrace new challenges and your energy and proactive approach make no task too difficult.
• You can work independently and take responsibility for your actions ownership is key to success here.
• Continuous growth and skill development are a natural part of your life we want you to grow with us every day.
• Your assets include basic marketing knowledge or interest in eCommerce trends and innovation are your natural environment.

Bonus points if:

• You have previous experience in eCommerce or marketing if not no worries!
• You have previous experience with B2B clients.

What the recruitment process looks like:

1. A short online call with our People and Culture Partner - Milena Micor where well get to know you a little better!
2. An in-office meeting with Customer Onboarding Team Lead - Karolina Hojowska and another Customer Care Team Leader.
3. Decision time offer and welcome on board!

No matter the outcome at each stage youll always receive feedback on your application.