Enterprise Service Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Qualifications :
Your experience
- ESM & Digital Transformation Experience: Understanding of Enterprise Service Management principles and experience supporting digital transformation initiatives ideally in a partnership environment supporting senior directors across multiple business functions.
- ServiceNow Platform Knowledge: Experience with ServiceNow products & scoped apps. Including understanding of service catalogues workflow automation and cross-functional service delivery.
- Cross-Functional Collaboration: Proven experience working with or managing relationships across global teams and diverse business functions (HR Finance Legal Facilities) including familiarity with cultural and time-zone considerations in service delivery.
- Change Management & Process Digitalisation: Demonstrated ability to help teams transition from manual processes to digital service platforms with intellectual curiosity and willingness to learn emerging ESM technologies.
- Technical Competence: High level of technical competence on Microsoft Office suite and ServiceNow platform with willingness to learn other ESM tools and technologies.
- Service Excellence Mindset: Professionalism and flexibility to take on added responsibilities when required with focus on service-centric delivery and continuous improvement.
- Organisational & Project Management: Excellent organisational skills and ability to prioritise work across multiple business functions to meet service delivery deadlines.
- Stakeholder Management: Strong communication skills and expertise in dealing with people across different business functions facilitating ESM adoption and ServiceNow onboarding.
- Collaborative Leadership: Proven team player with ability to work on own initiative whilst supporting enterprise-wide service transformation.
- Commercial Acumen: Exercise judgement over investments with a focus on return on investment and how we can realise the efficiencies from the changes weve made.
- Training & Knowledge Transfer: Provide ESM training and knowledge transfer to teams across business functions ensuring ServiceNow processes and ESM principles are adhered to effectively.
Additional Information :
Additional Information
Remote Work :
No
Employment Type :
Full-time
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
We are one of the largest international law firms in the world. With more than 30 offices worldwide, we strive to exceed our clients' expectations by providing them with the highest quality legal advice and insights, combining our firm's global standards with deep local expertise. Ou ... View more
