Director, Workplace Operations & Experience, AMER - West

Your Career

We are looking for a Director of Americas Workplace Operations & Experience-AMER-West. The position will manage a regional team responsible for all aspects of workplace operations services and facilities management for leased and owned properties throughout the Western US including our 1M SF Global Headquarters in Santa Clara CA. and will help drive continuity in the employee & customer experience across all sites in the Americas. 

This role is critical to driving our business culture and sustainability goals across the Americas West Region. We are looking for a dynamic and mission-driven individual with a passion for delivering world-class experiences that allow our employees to do their best work any place any time! You will be both execution focused ensuring our day-to-day business runs frictionless and strategy focused making sure we are contributing to Palo Alto Networks long term success.

This is an in office role based in our HQ Santa Clara CA

Your Impact

• Provide leadership guidance and coaching to a diverse team of workplace and facility managers ensuring the successful execution of workplace operations and experience needs including the  IFM programs across multiple America - West sites.

• Be a thought leader and develop and implement new and improved standards or processes to drive a culture of innovation & continuous improvement to elevate the workplace experience for locations under management and replicate at other sites where applicable.

• Own the delivery of hard and soft services in the Americas West Region including facilities services for office and lab infrastructure Event Management Amenities Property Management and Support Services such as mail and shipping & receiving.  

• Be an employee experience advocate and a builder of employee-centric  programs to drive  employee success and engagement across Americas West Region.   

• Be a partner to the business and other internal teams such as Design & Delivery  IT Security EHS Finance etc. to help drive collaboration strategy problem solving and communications.

• Manage an existing team made up of both employees and service partners and ensure this team is and remains optimally sized and prepared to meet the companys needs as measured through SLAs and defined KPIs. 

• Manage contracts and procurement for services materials and minor projects.

• Respond to escalations and lead resolution of issues with a customer-first mindset.

• Lead the management of minor construction tenant improvements and lab reconfigurations in coordination with design & delivery teams.

• Provide input during planning and execution of space optimization initiatives and site strategy efforts.

• Engage proactively in Corporate Social Responsibility; drive our Places Sustainability Strategy and sustainable building standards.

• Maintain financial responsibility for the development and management of the operations budget for all sites

• Establish and maintain a strong working relationship with Landlord/Property Management teams

Qualifications :

Your Experience 

• Bachelors degree or equivalent experience in Facilities Management Engineering or a related field.

• 12 years of workplace and facilities operations experience in a corporate environment preferably in the tech sector.

• Proven track record managing large complex and high needs campuses with both office and lab environments.

• Excellent communication & presentation abilities stakeholder management and team leadership skills.

• Expert knowledge of financial concepts financial analysis budget formulation and business case development 

• Exceptional project management skills with energy and enthusiasm to deliver aggressive targets timelines and client satisfaction needs.

• Well honed  technology skills including Google Docs Sheets Slides Asana and other platforms to develop compelling & persuasive presentations and manipulate & synthesize data

• Travel to other locations under management and/or where needed.

Additional Information :

The Team

Our People team at Palo Alto Networks works throughout the organization to guessed it people. Were one team driven to one mission statement. Each piece matters and within the people team you are focused on enabling our teams to resolve the worlds most challenging cybersecurity threats. You will be part of a growing passionate and dynamic team with an opportunity to work on challenging and exciting projects centered on what we believe is one of the most significant mission statements in the world.    

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $203000-$278500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.  

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time