Customer Service Representative
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Job Location:
Melrose Park, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Customer Service Representative is a valuable member of our client services team and plays an essential role in our laboratory operations process.
- Provides exceptional customer service/ client support
- Meets and greets walk-in guests
- Responsible for sample receipt and login using LIMS
- Answers phones and direct clients as needed
- Communicates with department supervisors and management regarding issues with sample workflow
- Resolves customer requests and escalates issues as needed
- Processes media requests
- Possesses thorough knowledge of laboratory services and applicable procedures so as to thoroughly communicate to customers with confidence
- Assists in planning/ developing improved operational procedures.
- Requisitions or purchases supplies.
- Other duties as assigned.
Qualifications :
Education and Experience
Required:
- High school diploma or GED
- 0-2 years of customer service experience
Preferred:
- Customer service experience; environmental industry and/ or industrial hygiene experience is a plus
Knowledge/ Skills/ Abilities
- Outstanding organizational skills with the ability to multitask
- Excellent verbal and written communication skills
- High degree of accuracy and attention to detail
- Strong problem-solving skills
- Team oriented
- Proficient computer skills
- Microsoft Office Suite
Physical Demands and Environmental Conditions of the Job
- Move or traverse Occasional (5% - 33%)
- Sit Occasional (5% - 33%)
- Use hands Frequent (34% - 66%)
- Reach with hands and arms Frequent (34% - 66%)
- Taste/Smell Frequent (34% - 66%)
- Lift/carry/push or pull Never (0%)
- Stand Never (0%)
- Climb or balance Never (0%)
- Talk/hear Never (0%)
- Stoop kneel crouch or crawl Never (0%)
- Environmental and Work Conditions
- Fumes or airborne particles Occasional (5% - 33%)
- Toxic or caustic chemicals Occasional (5% - 33%)
Our Benefits
We care about your total well-being and will support you with the following subject to your location and role.
- Health: Medical dental and vision insurance life insurance employee wellness programs
- Wealth: Competitive pay 401(k) with company match (immediate vesting upon enrollment) employee referral program
- Happiness:
- Professional Growth: Online training courses virtual and classroom development experiences tuition reimbursement program
- Work-Life Balance: Paid-time off (vacation sick company holidays floating holidays volunteer time)
Additional Information :
SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race color religion sex national origin disability age marital status sexual orientation gender identity or expression genetics status as a protected veteran or any other characteristics protected by law.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge skills and/or abilities required.
This job description should not be construed as an exhaustive statement of duties responsibilities or requirements but a general description of the job. Nothing contained herein restricts the companys rights to assign or reassign duties and responsibilities to this job at any time.
If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability please call for assistance and leave a message. You will receive a call back. Please note this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and ... View more
