Senior Supervisor Stability

Madison, OH - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Senior technical staff member with a commercial focus on assigned market segments or disciplines who serves as the primary technical link between top clients sales teams and internal staff to develop new proposals and resolve service issues.

Collaborates with business leaders and commercial staff across the Eurofins network to develop programs and pricing schemes that meet client needs.

Develops new business by building and maintaining successful relationships with assigned clients and partnering with Business Development Directors and Business Leaders across the Eurofins network.

Manage all aspects of quote proposal and RFI development for assigned opportunities; adhering to agreed-upon business unit-specific and enterprise-wide proposal and pricing processes

Responsible for managing business opportunities of medium to high complexity autonomously

Works with Business Leaders Finance Business Development Directors and others to compile proposal response

Reviews proposal requests to ensure full understanding of client requirements

Partners with internal stakeholders to develop creative solutions for inquiries from assigned clients

Ensures timely delivery of assigned proposals to clients

Uses all internal sales tools to create and track business opportunities (e.g. Sales CRM)

Responsible for client-facing and senior management-facing activities surrounding assigned opportunities

Identifies and resolves issues around client inquiry requirements and Eurofins capabilities

Maintains appropriate knowledge of technical and regulatory environments pertaining to role

Responsible for executing or facilitating internal and external opportunity management negotiations (i.e. pricing process resources etc.)

Anticipates detects promotes quality and process improvement needs in the maintenance and continued development of key client relationships

Promotes internal expertise through training and guidance to less experienced staff on interpretation of a RFP/quote/protocol

Performs quality control activities on client deliverables for peers and less experienced staff

Coordinates internal resources to resolve client service issues

May assist with management activities for assigned select large clients or complex accounts (e.g. regular KPI report outs to clients)

Engages with industry trade groups (e.g. AOACUSPIFT IAFP) as a participant with focus on continued technical and leadership development and positive representation of the company

Qualifications :

To perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge skill or ability required.

Bachelors degree in a scientific discipline (e.g. chemistry microbiology)

* 6 years of direct CRO business-related experience (food or dietary supplement industry preferred)

* Certified food scientist (CFS) preferred

Demonstrated computer skills requires excellent MS Office experience (specifically Excel Word Outlook)

Excellent customer service skills attention to detail and ability to be persistent while maintaining tact

Demonstrated ability to plan multi-task and prioritize

Demonstrated teamwork communication (written and verbal) and organizational skills

Proven ability to work independently

Knowledge of other software applications (i.e. SFDC) preferred

Ability to work to deadlines

Strong analytical problem solving skills

Ability to communicate appropriately and effectively with clients sales & lab colleagues Eurofins senior management

Positive attitude and sense of urgency

Possesses a general knowledge of and ability to work across Eurofins BU lines preferred

Ability to learn new tasks

Ability to think critically and solve problems quickly and efficiently

Additional Information :

What we Offer:

Excellent full time benefits including comprehensive medical coverage dental and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays

Eurofins is a M/F Disabled and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.

Remote Work :

Employment Type :

Full-time