Customer Service Representative

• Manage/Enter daily incoming orders for the North America Market
• Close shipped orders daily
• Review/update daily open orders report
• Conduct monthly closing
• Expedite all orders in-order to acquire on time delivery
• Process non-revenue orders for Special Events/Samples/Quality/PR within 24 hours
• Process domestic and international Disposal Orders and ensure accuracy
• Participate in weekly meetings with PR Team
• Process Return Material Authorization requests and address issues in a timely manner
• Address and resolve delivery issues product quality concerns or service complaints in a timely manner
• Keep detailed records of customer orders invoices and communications for easy access and audit purposes
• Create order or delivery reports for internal teams and customers to provide insights and ensure transparency
• Liaison with logistics warehouse and sales teams to meet customer requirements and ensure satisfaction
• Build strong relationships with DSD customers to understand their needs and proactively address potential issues
• Responsible for maintaining a high level of professionalism and working to establish a positive rapport with every customer
• Communicate solutions successes and opportunities to the Customer Service Manager
• Support overall supply chain planning sales operations and expansion projects
• Communicate with Sales team via telephone/email in-order to provide information about products and services
• Maintain a world class customer service relationship with our customers
• Perform other duties as required

Qualifications :

• Minimum of 1-3 work experience
• Ability to work independently
• Excellent problem-solving skills
• Ability to remain professional and courteous with customers at all times
• Highly organized and detail oriented
• Ability to handle multiple projects simultaneously
• Strong leadership relationship building
• Excellent verbal and written communication skills
• Master-level proficiency in Excel including pivot tables v-lookup formulas graph creation and other essential skills
• High level of proficiency in Word Power Point MS Outlook
• Experience with order management systems (Oracle highly preferred)
• BS/BA required; preferably in Logistics Management Supply Chain Management Mathematics Accounting Finance or Business Management

Additional Information :

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans and a 401k with match eligibility to secure your financial future and including: 
  • 24/7 online physician consultations 
  • virtual mental health resources 
  • life coaching 
  • engaging employee community groups 
  • cash rewards for healthy habits and fitness reimbursements 
  • library of on-demand fitness videos 
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. 
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department offering extensive resources like People Manager and leadership training webinars and eLearning courses. 
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals overcome challenges and drive your career forward. 
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant positive change in the workplace. 
• Building a Healthy Society: To date our co-Founders Lynda and Stewart Resnick through their foundations and The Wonderful Company have invested more than $2.5 billion in education health and wellness community development and sustainability initiatives across Californias Central Valley Fiji and the 2024 Wonderful ranked as #3 in PEOPLEs 100 Companies That Care list and was named one of Fortune magazines 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts visit .
• Giving Back to the Community: Make a difference with Wonderful Giving allowing you to allocate company-provided funds to up to three charities of your choice and join Wonderful Neighbor to contribute to group service projects within our local communities. 

FIJI Water natural artesian water bottled at the source in Viti Levu (Fiji islands) is the No. 1 premium imported bottled water in the United States. FIJI Water is the water of choice among discerning consumers and top chefs.  Widely available at fine restaurants and hotels all major retail channels and through a convenient home/business delivery service FIJI Water has expanded globally to more than 90 countries. To discover Earths Finest Water please visit like us on Facebook or follow us on Instagram or Twitter.

FIJI Water is part of The Wonderful Company a successful fast-growing privately held $6 billion company with 10000 employees worldwide. The Wonderful Companys connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility including more than $1 billion invested in environmental sustainability; $65 million in charitable giving education initiatives and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in Californias Central Valley. To view the current Corporate Social Responsibility report visit .

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance equity and inclusion. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability age protected veteran status or other protected categories.

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Remote Work :

No

Employment Type :

Full-time