IT Operations Support Engineer (NOC, Application Support, Service Desk)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the Role
Join a high-performing cross-functional team supporting global IT operations. Youll provide 24x7 monitoring incident response application support network operations and end-user services. This role merges responsibilities from NOC Application Support and Service Desk ensuring operational excellence compliance and continuous improvement.
Key Responsibilities
Application & Platform Support
- Provide L1/L2 support for key internal and third-party business applications.
- Act as a liaison between end users and enterprise IT resolving access/service requests and usability issues.
- Ensure compliance with enterprise change management processes and maintain supporting documentation.
- Represent Application Support in audit requests and process documentation.
Network Operations (NOC)
- Monitor network infrastructure and application alerts using enterprise tools.
- Troubleshoot routers switches firewalls VPNs and voice infrastructure.
- Support release pipeline activities and change management meetings.
- Document and communicate incident status to leadership.
Service Desk Functions
- Deliver first-contact resolution via phone email and ticketing systems.
- Manage user access password resets and basic troubleshooting.
- Escalate unresolved issues to L3 teams.
- Maintain documentation and support audit requests.
Incident & Problem Management
- Triage and resolve L1/L2 tickets for network application and end-user domains.
- Lead or participate in incident response meetings for major production events communicating status and impact to leadership.
- Maintain SLA targets.
- Support process improvement and automation initiatives.
Operational Excellence
- Participate in daily stand-ups and weekly reviews.
- Contribute to continuous improvement and knowledge sharing.
Qualifications :
Required Skills & Experience
- 14 years in IT support (Service Desk NOC Application Support or similar).
- Experience supporting both internal and vendor applications.
- Experience with ticketing systems (ServiceNow Jira).
- Strong troubleshooting documentation and communication skills.
- Ability to work in a 24x7 fast-paced cross-functional environment.
- Willingness to take on responsibilities across NOC Application Support and Service Desk as needed.
Preferred Qualifications
- ITIL Foundation CCNA CCA-V or equivalent certifications.
- Experience with release/change management and audit processes.
- Exposure to network monitoring incident response and compliance practices.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
About Company
BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the ... View more
