Receptionist Care Navigator
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Job Summary
Old Road Medical Practicehas an opportunity for an enthusiastic and proactive receptionist to join our team on afull or part-time basis.
The receptionist plays a pivotal role in the experience of patients at our practicehelping them to access the right services and dealing with their queries face-to-face online and by telephone.
The main responsibilities of the role include:
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies signposting to the appropriate staff member as appropriate.
- Accepting issuing and handing out prescriptions letters completed forms specimen bottles etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records photocopying filing and scanning.
- Completing admin duties.
- Cover shifts at our branch surgery in St Osyth - own transport required to travel between sites as required.
About the Candidate
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience offers excellent communication skills and has the following attributes:
- Ability to work in a polite confidential and discreet manner respecting patients and colleagues at all times.
- Experience of working with the general public being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.All applicants should ensure that they live within reasonable commuting distance.
SystmOne knowledge is desirable but not essential.
About Us
Old Road Medical Practice is a dedicated healthcare centre committed to supporting the local community by delivering a wide range of services in line with NHS guidelines. The practice provides accessible and patient-centred care offering general medical consultations preventative health screenings chronic disease management vaccinations and mental health support. Working closely with other NHS services and community organisations the practice ensures patients receive coordinated and comprehensive care tailored to their individual needs. By promoting health education early intervention and ongoing support Old Road Medical Practice plays a vital role in improving the wellbeing of the community it serves.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
NHS General Practitioner GP Medical Centre | Cavendish Health Centre | Marylebone, Central London, England
