Benefit & Eligibility Worker (Human Services Support 3), Bilingual English, Spanish Preferred

Initial Posting Date:

Application Deadline:

Agency:

Salary Range:

Position Type:

Position Title:

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by ourEquity North Starand our vision for a positiveRiSE organizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups women individuals with disabilities veterans LGBTQIA2S community members and others to help us achieve our vision of a diverse and inclusive community.

Bilingual Preferred English & Spanish

You do not need to be bilingual to apply or be considered for this position. If you are bilingual we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language. If interested in using your bilingual language skills upon passing the test you will receive 5% bilingual differential pay.

Opportunity awaits!

Imagine being the lifeline for families in need ensuring they receive the essential services that can transform their lives This is the vital role of a Benefit & Eligibility Worker where your commitment to fostering well-being and stability shapes the future of communities across the state!

Summary of Duties

As a Benefit & Eligibility worker you will:

• Determine Program Eligibility:

• Conduct phone or in person interviews to gather household details income resources and other key information to assess their needs.

• Conduct collateral interviews or review supplemental materials as needed to make eligibility determination for applicable ODHS programs.

• Use relevant forms computer systems and tools to determine eligibility at intake during benefit renewals and when recipients report household changes.

• Explain applicant rights and responsibilities during the initial application interview and when benefits are changed and renewed.

• Process data in a timely manner to ensure delivery of benefits and services.

• Provide triage information and referrals:

• Work closely and collaboratively with Oregonians other agencies medical providers and community partners to provide benefits services and information.

• In supporting Oregonians provide person-centered services with a trauma-informed approach to identify needs.

Minimum Qualifications

• Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies rules and guidelines applicable to the clients situation.

• An equivalent combination of education training and experience relative to the class concept.

Essential Attributes

We are looking for candidates with:

• Experience with problem-solving and transitioning between tasks in a fast-paced high-volume environment.

• Experience with remaining adaptable and patient as priorities and business needs shift throughout the day.

• Experience with detail-oriented work including data entry and document review.

• Experience with effectively collaborating with customers colleagues and communities while honoring their lived experiences.

• Experience with communicating benefit and service decisions clearly both verbally and in writing while adapting the approach for diverse audiences.

• Experience with active listening comprehending and retaining information while applying lessons learned.

• Experience with receiving constructive feedback and using it to enhance performance.

Preference will be given to candidates that are bilingual in Spanish and English.

Attention all candidates!

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials resume and job history are clearly outlined as this information will be used to determine your starting salary range. If selected as the top candidate for this position and education is a requirement in the minimum qualifications please be prepared to provide verification of your college/university degree with month/year of completion for further consideration. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments examinations and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Working Conditions

• This job will be required to work In Office and within the community in McMinnville.

• Hours: Monday Friday 8am 5pm.

• The office consists of cubicles leading to frequent interruptions and sometimes-high noise level.

• This role involves frequent phone communication and electronic processing of work.

• This is a fast-paced environment with constantly evolving policies and procedures. Repetitive motions prolonged sitting and daily computer and technology use.

• Work may be reviewed by leads supervisors Quality Assurance audits or through other quality activities such as reviewing information in ONE or phone calls with Oregonians.

• This job will work a regular work week with fluctuating hours; occasional overtime or on-call may be needed dependent on business needs.

• Travel may be required to meet business needs or to attend employee training classes.

• You must possess a valid drivers license and acceptable driving record to use state vehicles. Reasonable accommodations per the ADA or creative solutions in certain cases may be used to meet this need.

• You may interact with individuals who have experienced trauma and may have difficulty managing their emotions.

Background Checks and Requirements

• If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you will be required to complete the US Department of Homeland Securitys I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• A valid drivers license and acceptable driving record are required for this position.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans preference:

• Veterans preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent full-time position and is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) application questions or job-specific questions.

• The recruiter for this position is Rochelle Peters. If you contact the recruiter please include the job requisition number.

• Email: