Senior Manager, Sales Operations
Share
Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the role:
Samsaras Sales Support team is rapidly expanding and we are looking for a strong people leader to join the team as a Senior Manager of Sales Operations supporting our North America Sales team. We are seeking a leader with a customer-oriented mindset who is eager to work in a fast-paced dynamic environment with direct impact on our Sales teams this high-visibility role you will partner with leadership cross-functionally to solve inbound Sales requests efficiently and effectively improve Sales processes and execute data-driven decision-making and prioritization. This role is responsible for the day-to-day management coaching and development of 1 Supervisor and 12 Sales Ops Coordinators / Analysts.
This is a remote position open to candidates based within 30 miles of our Mexico City office. Relocation assistance will not be provided for this role.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores and most importantly ensure workers return home safely.
- You have an innate curiosity about how businesses work: One day youll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
- You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and havent been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
- You want to be with the best: Samsaras high-performance culture means youll be surrounded by the best and challenged to go farther than you have before.
- You are a team player: At Samsara sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.
In this role you will:
- Assume end-to-end ownership of all Sales Support activities including day to day management of sales support case SLAs staffing and tools to ensure best-in-class AE satisfaction for all inbound requests
- Coach and develop the team to embody behavior-based coaching models meant to drive consistent improvement across the organization
- Ensure productivity goals for the team are clearly understood monitored and achieved in order to maintain appropriate customer satisfaction and staffing
- Lead and grow a team of Sales Support professionals to drive consistent service delivery execution and continuous improvement
- Serve as the primary escalation point for complex deal support issues providing strategic guidance to resolve blockers to deal closure
- Develop and own KPIs used to measure Sales Support team performance and generate insights on process improvements to boost Sales productivity
- Establish strong cross-functional relationships and feedback loops with senior stakeholders to deflect Sales Support ticket volume including Go To Market Systems and Sales AEs
- Lead initiatives to scale the Sales Support function in alignment with business growth
- Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices
- Hire develop and lead an inclusive engaged and high-performing team
Minimum requirements for the role:
- 10 years of experience in a Sales Support or Customer Support role in a dynamic environment including 4 years as a people leader
- Experience managing large support teams and supporting their productivity by escalating issues providing feedback and offering support
- Excellent communication and critical thinking skills to understand sales policies and processes at a company team and individual sales rep level
- Comfortable with ambiguity and enthusiastic about implementing complex change to improve sales & internal team efficiency
- Deep expertise in key sales operational processes such as territory management quota operations policy management etc.
- Strong project management business judgment and organizational skills with the ability to manage competing priorities
- Previous experience with Salesforce in an administrator capacity
- Proficiency in Excel/Google Sheets
- Bachelors degree or higher from a top university; business finance economics or engineering focus is a plus; MBA is optional
- Bilingualism in Spanish and English
An ideal candidate also has:
- Previous experience working within Zendesk/Zendesk Explore in an administrator capacity
Required Experience:
Senior Manager
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
Publicly traded company [NYSE: IOT] offering a single platform for fleet operations at scale. Products include real-time GPS, ELD, AI-powered dash cams, telematics, maintenance, routing, & driver app. Recognized by the Forbes Cloud 100.
