Call Center Executive – Hospital
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Call Center Executive Hospital
Location: Mumbai Charni Road
Employment Type: Full-Time Shift-Based
Experience: 1 to 4 years
Education: Graduate (Mandatory)
About Us:
Join one of Mumbais leading healthcare providers committed to excellence in patient care and service delivery. We are looking for dynamic patient-focused individuals to be part of our Call Center Team. If you have a passion for service and a drive to deliver exceptional customer experiences we want to hear from you!
Key Responsibilities
Service Delivery:
- Answer all incoming calls promptly within defined response timelines during assigned shifts.
- Log accurate and complete information for every call in the system.
- Route inquiries and bookings to the correct department efficiently.
- Handle general queries appointment bookings and charge-related inquiries.
- Follow the escalation matrix when necessary for issue resolution.
- Maintain professional and courteous communication with cross-functional departments.
- Keep call logs and prepare departmental MIS reports.
- Adhere strictly to duty rosters and maintain punctuality.
- Perform any additional responsibilities assigned by the HOD.
Quality Management:
- Participate in regular QA/QC audits to ensure adherence to standard procedures.
- Maintain high standards of call quality and turnaround time (TAT).
- Actively contribute to the implementation of departmental quality initiatives.
- Support hospital accreditation activities.
Growth & Customer Experience:
- Contribute to hospital promotion and awareness campaigns.
- Enhance customer satisfaction through accurate helpful and timely responses.
- Maximize patient footfall by providing complete and correct information during inbound calls.
Requirements:
- Education: Graduate in any discipline (mandatory)
- Experience: 1 to 4 years in a front office call center or customer service role (preferably in healthcare)
- Excellent verbal communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced shift-based environment.
- Basic computer knowledge and proficiency in MS Office.
How to Apply:
Send your updated resume to:
Contact:
Required Experience:
Manager
Key Skills
- Environmental Safety
- J2se
- ABAP
- Flexcube
- Health And Safety Management
- BI
About Company
Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-Speciality tertiary care hospital with following thrust areas: Cardiac Sciences, Gastroenterology & Hepatobiliary Sciences, Liver Transplant, Nephro-Urology, Neuro Sciences, Oncology, Orthopaedics & Spine, ... View more
