Account Management Associate
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Job Location:
Tustin, CA - USA
Monthly Salary:
$ 68640 - 70000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
As an Account Management Associate at Zymo Research you will play a pivotal role in our business development department reporting directly to the MiDOG CEO. Your role involves generating networked leads servicing marketing leads and boosting sales for MiDOGs cutting-edge diagnostic tool the All-in-One Test. We seek a qualified candidate with a passion for science and healthcare combined with an entrepreneurial spirit driven by achievement. Your efforts will guarantee the delivery of top-notch results for customers passionate about infectious disease testing for all animals.
Essential Duties and Responsibilities:
- Learn promote and evangelize assorted microbiome-focused MiDOG products and services.
- Educate clients on the benefits of NGS-based diagnostics for their clinical cases in veterinary medicine.
- Develop a deep understanding of MiDOGs diagnostic capabilities especially how it compares to other offerings on the market.
- Work with business intelligence marketing and business development teams to identify and engage prospects and take advantage of emerging opportunities.
- Engage with existing customers regularly via phone email and in-person.
- Develop strong relationships with clients to maintain an ongoing influx of business opportunities.
- Partner with product and services teams to understand offerings thoroughly and provide customer feedback to assist in future innovation.
- Present engaging educational and informative product presentations to clients if needed.
- Maintain internal databases (e.g. NetSuite CRM Monday) with customer information.
- Generate prepare and present professional and accurate account management reports.
- Monitor industry trends and market changes.
- Perform regular check-ins with customers to gauge their satisfaction and anticipate future needs.
- Provide customer feedback to research teams to assist in future sample collection and diagnostic innovation.
Education and Experience:
- 12 years of experience in Customer Service Account Management Technical Support or sales preferably in veterinary/pharma or a related industry.
- Strong oral and written communication skills with a customer-first mindset.
- A self-starter with excellent organizational and problem-solving skills.
- Proficiency in MS Office (Word Excel PowerPoint Outlook).
- A Bachelor degree in Sciences is encouraged.
- An eagerness to learn and a passion for delivering exceptional customer experiences.
- Experience with NetSuite software is a plus.
About Us:
Since its inception in 1994 Zymo Research has been proudly serving the scientific community by providing innovative reliable and high-quality research tools and products. Whether its DNA RNA epigenetics microbiomics protein or yeast-based research our philosophy remains the same: To provide the highest quality products in the industry while ensuring they are both simple to use and reliable in their performance.
Recognized as aTop Workplaceby the Orange County Register inand named aTop Workplace USAin 2023 Zymo Research continues to be a vibrant community where employees thrive feel connected and are inspired by their work. If you are passionate about contributing to scientific advancement and want to be part of an exceptional team in a dynamic growing company wed love to hear from you!
Compensation Benefits and Perks:
The estimated base compensation range for this position is $68640 - $70000 per annum at the time of posting. Actual compensation details will be provided in writing at the time of offer if applicable and is based on several factors we believe fairly and accurately impact compensation including geographic location experience knowledge skills abilities and other job permitted factors.
Zymo Research also offers competitive benefits and perks including:
- Medical Dental Vision and Life Insurance Coverages
- EAP Sessions
- Vacation Time plus Company Holidays
- Paid Sick Leave
- Generous 401(K) with matching
- Employee Referral Bonus
- Complimentary fruit snacks and beverages
- Complimentary catered lunches on Thursdays
Equal Employment Opportunity Employer:
Zymo Research welcomes candidates of all backgrounds. These include sex age color race religion marital status national origin ancestry sexual orientation gender gender identity gender expression physical & mental disability medical condition genetic information military and veteran status or any other protected status as defined by federal state or local law.
Location:
Onsite Bentley Cir. Tustin CA 92780
Disclaimer: At Zymo we take the integrity of our hiring process seriously. Please be aware of fraudulent recruitment activities that may use our name to deceive job seekers. We will never ask for payment sensitive personal information or financial details during the recruitment process.
All legitimate communications will come from an official Zymo or TriNet Hiring email address. If you are contacted by anyone claiming to represent us using a free email service (e.g. Gmail Yahoo Hotmail) or asking for payment please treat this asfraudulentand report it immediately to
Required Experience:
IC
Key Skills
- Portfolio Management
- Wealth Management
- Financial Services
- Hybris
- Microsoft Word
- Banking
- Cash Management
- Data Management
- Microsoft Powerpoint
- Securities Law
- Microsoft Excel
- Internet Of Things
About Company
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